Sales Customer Service
Resume:
LARRY E. KENDRICK
Charlotte, North Carolina 28214
704-***-**** – Email (***.**************@***.***)
PROFESSIONAL OBJECTIVE
To continue my career in Sales, utilizing my expertise to benefit mutual growth and success.
SUMMARY OF QUALIFICATIONS
Qualified professional background encompassing over 20 years in Sales, specializing in:
Legal Publication – Electronic documentations
Office Equipment
Account Development & maintenance
Skilled and Adept in:
Client Assessment * Sales Presentations
Contract Negotiations * User Training
Proposals, Profiles, * Service Contracts
Forecasts & Sales Reports * Inventory Control
Proficient Abilities: Communication and Public Relations
Dedicated to Excellence and Customer Service
Projects Positive Company Image
Interacts with Persons on all Levels of Operation
PROFESSIONAL EXPERIENCE
10/2013- APAC
03-3102014 Charlotte, North Carolina
Licensed Insurance Agent
Represented:Well point, a Anthem Blue Cross Blue Shield Company.
Licensed and serviced five Midwest States. IN, OH, KY, MO,WI, marketing to both on and off market exchange,health insurance under the Affordable Care Act, for the initial enrollment period.
03-2012 - INSPHERE INSURANCE SOLUTIONS
Charlotte, North Carolina
Licensed Insurance Agent NPN: 16659434
Represent highly-rated companies that have a wide range of available options, Life, Health, Retirement, Long-Term Care. Helping small business, the self-employed and middle-income families.
3/2002- CHLK ENTERPRISES, INC.
2/2012 Charlotte, North Carolina
CO-OWNER
Own and managed a Health Based Commercial Cleaning Company
Consultative and Health Based Solution Oriented Cleaning.
Assess and evaluate cleaning needs.
Conduct presentations on how to utilize cutting edge soil and matter removal technology.
Manage teams in cleaning using different type of techniques to clean and protect companies, employees and customers.
Provide Janitorial Service with State of the Art Maintenance Service for a wide range of industries.
12/1999 LOIS LAW (A Division of Wolters Kluwer)
12/2001 Las Vegas, Nevada
ACCOUNT REPRESENTATIVE
Performed duties for one of America Largest Primary Law and Treatise Law Publishing Company.
Service a assigned territory of Southern Nevada, Utah and Northern Arizona.
Responsibilities included.
Selling Legal Information Reporting Software and Internet Legal Research Products.
Consultative selling and training to Government Agencies, Libraries and the Legal Community
User Training, Client Personnel in Research and Document Usage
Account Management Prepare Proposals, Correspondence, Sales-Reports, Forecasts and Account Profiles.
Accomplishments:
I built this new territory from ground up, from 0 accounts to more than 700 accounts.
1/1998- BUREAU OF NATIONAL AFFAIRS (BNA)
12/1999 Las Vegas, Nevada
ACCOUNT REPRESENTATIVE
Performed duties for the largest employee-owned manufacturer/distributor of Tax, Environmental and
Business Publications involving 150-200 accounts, totaling $500,000 in inventory for assigned territory of Las Vegas, Nevada. Responsibilities included:
Selling legal information reporting software to government agencies, private businesses and legal
Community.
Consultative and solutions oriented selling.
Reviewing, assessing and evaluating account status and conducting sales presentations of various fields of information, law reporting including Environmental, Health & Safety, Corporate Compliance, Human Resources, Labor and Union Laws, ACC Compliance, Construction Reports and Tax Laws.
Training client’s personnel in document usage.
BNA CD-ROM and Online Software to prepare proposals, correspondence, sales report, forecasts, leads and account profiles.
Accomplishments:
Re-established BNA's business relationship with clients in the Las Vegas area. Increased sales revenues from 13% to 98%.
10/89- COMMERCE CLEARING HOUSE, INC.
1/1998 Las Vegas, Nevada and New York City, New York
ACCOUNT REPRESENTATIVE
Performed duties for the largest and oldest Manufacturer/Distributor of Tax & Business Publications with 290 accounts, totaling $800,000 in inventory for assigned New York territory and over 700 Accounts with $500,000 in inventory as Exclusive Representative for the Las Vegas area. Responsibilities included:
* Developing new and referral client base such as Accounting and Law Firms, Hotels/casinos, Human
Resources and Tax departments.
Servicing and maintaining established clientele.
Reviewing, assessing and evaluating account status and conducting sales presentations.
Negotiating prices and contracts.
Providing information on new products, training client personnel in document usage. CCH's Online, Software and Electronic filings, IRS, SEC
Resolving billing, shipping and other problems.
Ordering, purchasing and maintaining inventory of over 300 products.
Prepare proposals, correspondence, sales reports, forecasts, leads and account profiles.
Accomplishments:
Honor Club Member
Generated over $120,000 in new Las Vegas business within first 14 months
Rebuilt New York territory from last to the third most productive in New York City.
1986- MINOLTA COPIER CORPORATION
1989 NEW YORK CITY NEW YORK, and CHICAGO, ILLINOIS
ACCOUNT EXECUTIVE
Marketed and sold office copiers, fax machines, printers and paper product.
Developed, serviced and maintained new as well referral accounts such as school districts.
Utilized IBM PC Computer with DOS and Word Perfect Software to enter/access data
Managed and trained new Account Representatives for Brooklyn territory
Accomplishments:
Won 987 “National Achievement Award” for 1 Million Dollars in sales.
Consistently remained in “Top5%” in sales for New York area.
EDUCATION:
ILLINOIS STATE UNIVERSITY, Normal, Illinois BA, Major Art Minor Political Science
First School of Paralegal Studies, Orange, New Jersey, Legal diploma
Tyndale Bible Collage and Seminary, Forth Worth, Texas MTHS. Religious Studies
Specialty Training
BUREAU OF NATIONAL AFFAIRS (BNA): Legal Documentation and Software Sales course. Certificate of Completion.
COMMERCE CLEARING HOUSE, INC., New York and Illinois
Certificate of Completion: Face To Face Selling (The Forum); Legal Documentation Sales (CCH Tax, Business Law Publications and Daily Updates); Lotus Notes, MS DOS Software, Microsoft Windows, CCH CD-ROM-Online and Tax Compliance Software.
MINOLTA COPIER CORP., New York
Certificate of Completion: Sales Motivation and Techniques; Tom Hopkins Sales Course; Equipment Knowledge; Imagery Transferring: Power Fusion/Liquid Transfer; Drums and Transformers.
AFFILIATIONS
KIWANIS CLUB, Las Vegas, Nevada: Former Member and Fund raiser.
ALL SAINTS BIBLE COLLAGE (TRI-STATE), Memphis, Ten., Board Member and Fund raiser.
INTERESTS
Painting (ART)
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST.
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