Administrative Assistant Executive
Resume:
CARRIE DABKOWSKI
Plainville, CT 06062
860-***-**** Cell
******.*********@*****.***
Profile of Qualifications
Experienced Administrative Assistant/Secretary with effective time management, problem solving
skills.
E ducation
American Intercontinental University
Hoffman Estates, IL
B.A., Business Administration and Human Resource Management
S kill Set
Computer Word, Power Point, Excel, Outlook
Administrative Office Management, Reception, Contract facilitation, Correspondence, Hiring, Training
Professional Experience
Town of Plainville 2013-2014
Plainville, CT
Office Assistant I. Worked with the Directors of Technical Support, Planning and Zoning and
the Town Building Inspector. Clerical duties included reception, filing, appointment setting,
ordering supplies, data entry, building permit distribution, monthly budget balancing, agenda
creation and documentation for multiple monthly meetings for 3 different town commissions.
Beazley USA Inc. 2009-2011
Farmington, CT
Underwriting Assistant. Worked with underwriters and agents to complete new business and
renewal policies for commercial accounts. Obtained all documents pertinent to business
contracts. Participated in new software testing and development team providing feedback to
business analyst’s team.
AMS Services, Inc. 2008-2009
Windsor, CT
Business Analyst. Liaison for AMS and clients who desired to purchase software to replace
current systems. Co-authored conversion manual. Produced contracts for clients on behalf of the
company. Project management; including extracting data from the client’s data base and
manipulating to AMS software at the client’s request.
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The Hartford Insurance Property & Casualty 1998-2008
Southington, CT
Underwriter. Licensed in Property and Casualty Insurance. Review new business and
renewal policies relative to individual state’s new business guidelines. Lines of business included
automobile, home, boat, recreational vehicles and personal umbrella policies
The Hartford Insurance Property & Casualty 1998-2008
Southington, CT
Customer Care Special Services Agent. Member of a consolidated & specialized cross-trained
team providing customer support via multiple departments. Developed, implemented and tracked
incentive programs that increased team performance month over month.
Trainer. Prepared and facilitated New Business to Service training classes. Taught new-hire
classes.
Service Coach. Engage in peer-to-peer coaching by doing side-by-side current call reviews, in
addition to utilizing a recorded call system. Support for supervisor calls involving irate
customers to provide resolution.
Insurance Agent. Consistently met or exceeded call center metrics. Effectively handle inbound
calls, processing customer-initiated transactions and maintaining customer information and
service history. Proficient in AARP Automobile, Home and Umbrella Products and New
Business
A.H. Harris & Sons, Inc. 1990-1994
New Britain, CT
Office Manager/Assistant to the President. Aided in the coordination of 1993 advertising
campaign blitz. Created print advertising for A. H. Harris. Revised company’s personnel manual.
Public relations coordinator for service, conferences, social events, and United Way campaigns.
Member of A. H. Harris awards committee. Selected, managed and supervised installation of
telecommunication system. Managed tenant files for Harris Brothers (previously a subsidiary of
A. H. Harris). Responsible for coordination of corporate marketing managers
Financing for Science and Industry 1989-1990
Farmington, CT
Secretary to the President and General Counsel. Generated all pertinent documents for new
contracts established by marketing personnel. Trained new employees. Installed computer
software packages for the company. Updated and maintained the company’s filing system.
Responsible for coordinating meetings and travel arrangements. Created and arranged materials
for Board of Directors’ meetings. Accountable for routine executive secretary functions
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