Customer Service Sales

Debbie Small

*** ******** ***

Oshawa, ON, L*K 2P7

Ph: 416-***-****

***************@*******.***

Profile highlights

. Highly motivated, trustworthy and committed to professional

standards

. Excellent written and verbal communication skills

. Proven ability to plan and organize work with a high degree of

accuracy

. Demonstrated discretion and confidence dealing with highly

sensitive matters

. Well developed organizational and interpersonal skills and

outstanding team player

. Knowledge of Microsoft Office, office equipment, Internet

Professional experience

Mar 2008 - present

Self-employed

. Network marketing in telecommunication field as an independent

business owner with ACN

. Network marketing for Evolv products for a healthy lifestyle and to

improve fitness results

. Performed and assist in organizing tradeshows for a chiropractic

office

. Professional house / pet sitting business

Mar 2006 - Feb 2008 Executive

Assistant

Dominion Roofing - Toronto, ON

. Interacted with high-level executives, the President and Controller in

specific areas, responded to requests with appropriate urgency and

used best judgment in providing relevant information

. Managed the sales contracts for the President

. Organized meetings, prepared agendas for upper management and

distributed minutes

. Effectively assisted the President and the Controller by generating

weekly and monthly confidential reports

. Maintained sales and warranty contracts using traditional and

electronic filing system

. Managed the benefits and pension plans for the company

. Administered the company phone and voice mail system and acted as

trainer for employees

Debbie Small

416-***-****

Jun 2003 - Mar 2006 Customer

Service Assistant

Dominion Roofing - Toronto, ON

. Handled all customer requests from builders and new homeowners

. Assisted production department by providing pertinent info from

customers

. Created service orders and assisted the customer service

supervisor in setting appointments

for the service technicians

. Backed up the Customer Service Supervisor in his absence

. Trained new employee to take over my position as I was being

promoted

Jun 1980 - Nov 2002 Administrative

& Marketing Assistant

Imperial Oil Ltd. - Toronto, ON

. Provided the administrative support for the General Manager,

Sales and Operations Manager

. Maintained expense reports, performed travel arrangements and

various schedules

. Scheduled the sales meetings, coordinated meeting facilities,

catering services

. Organized the filing system and archiving

. Provided customer service expertise, invoice discrepancies and

account status

. Assembled quoted for tender offers and set pricing for aviation

fuel

. Maintained confidentiality and acted as liaison with business

associates

. Dispatched and updated all MSDS as required by WHMIS

Education

Northern Secondary School

Toronto, ON

Contact this candidate