Management Customer Service

Organization Leadership- Management- Strategic Analysis

A successful leader with 15 + years experience in leading teams, strategic

planning and organizational and change management. Assist in delivering of

leadership programs aligned with company goals and strategic direction by

cultivating, educating, and mentoring others to develop their skills and

abilities.

Education & Qualification:

Walsh College of Accountancy and Business Administration, Master of

Management Degree, - Strategic Leadership-, June 2013

University of Detroit Mercy, Bachelor of Arts Degree - Legal Administration-

- May 2005

Accomplishments:

. Appointed Chairperson for 36th District Court Strategic Task Force

. University of Detroit Mercy Delta Epsilon Iota Academic Honor Society

. University of Detroit Mercy Dean's Award

. SME for Judicial Information System (JIS)

. Guest Instructor at University of Detroit Mercy on Ethics in Finance

Specialized Coursework:

Management & Strategic Leadership Courses (8) Business Administration,

Walsh College of Accountancy and Business Administration

MGT, ORG LEARNING & CHANGE PRINCIPLES OF TEAM LEADERSHIP

MANAGEMENT COMMUNICATION PRINCIPLES OF ETHICS

PRINCIPLES OF INDIVIDUAL LEADERSHIP CONTEMPORARY MANAGERIAL

ISSUES

GLOBAL HUMAN RESOURCES MGT SECURE MANAGEMENT

Customized Assignments:

* Internal Environmental Factors: Resource Allocation

-Structure/Function

* The Challenges and Opportunities in Internal and External Environments

* Global Challengers & Global Leadership in a Rapidly Developing

Economics (RDEs)

* Social Networks Good for Job Productivity

* Data Protection Directive - Challenges of Globalization and New

Technologies

* Righting Injustice- Employers have Responsibility to Prevent Workplace

Violence

Professional Experience: 36th District Court Process Design Consultant:

. Coordinate development of written policies and procedures regarding

compliance with local, state and federal guidelines.

. Serve as a member of the Court Executive Team, including actively

participating in all Executive Team meetings; provides inspirational

leadership that promotes a culture of excellence, innovation,

commitment to service, and respect; collaborates with members of the

Executive Team to advance Court goals; provides direction and empowers

first-line supervisors to operate as a unified team with a shared

purpose of striving toward increasing workforce productivity,

workforce accountability, and revenue while reducing costs, resulting

in efficiency and consistency throughout the organization.

. Evaluate and reviews and develops Court programs, policies and

procedures applicable to Division operations to promote a professional

and knowledgeable staff and to maximize effectiveness and efficiency;

seeks input and confers with judicial officers, management and staff

to assess operational effectiveness within the Division; conducts

administrative studies to evaluate effectiveness and identify

problematic areas; prepares, analyzes and interprets research and

studies as needed; develops recommendations for solutions or new

innovations; and devises and implements those solutions as

appropriate.

. Review, interpret and analyze trends, new legal requirements, laws and

pending legislation to determine the impact on operations and programs

in the division; and interprets court policies and procedures for

staff and the public

. Identifying, tracking, managing and resolving issues and acting as

the single point of contact between law enforcement team, customer,

attorneys and management

. Select, trains, develops, coaches, mentors and supervises, evaluates

and disciplines employees

. Participate in short and long-range planning, policy and procedure

development and implementation; and manages the Division's budget

. Serves on Court, regional and state committees; establishes and

facilitates communication both within the Court and externally with

other agencies and organizations; and acts as a liaison with other

trial courts, and local and statewide organizations and governments

. Improved performance of employees, fostered employee engagement, and

increased organization effectiveness by utilizing a variety of

assessment tools that are aligned with the court-wide programs to

increase organization and individual effectiveness

. Lead diverse teams to identify issues and risks, while simultaneously

possessing the ability to see the bigger picture and understand the

interdependencies of the 36th District Court Strategic Task Force

Program

Organizational/ Operations and Case Complaint Investigation/Resolution:

Recommend strategic goals by gathering pertinent business information,

identifying and evaluating trends, choosing a course of action and defining

objective and evaluating outcome. Address complaints and resolve problems

from local law enforcement agencies and senior management. Foster a

customer oriented work environment with emphasis on compliance and

operational integrity, respect for individuals, highest standards of

quality, innovation, and teamwork by implementing policies and practices

that reflect the vision of 36th District Court.

Trainer/Compliance Specialist and Process Re-Engineering:

Planned, organized, empowered and incorporated training programs and

strategic processes; as well as established transparent and attainable

performance metrics for employees. Acted as a communication agent for

management to ensure 36th District employees, judges, attorneys and 3rd

Circuit Court receive important information in a timely and effective

manner. Take on ad hoc projects while prioritizing a variety of time-

sensitive tasks.

36th District Court Services Supervisor II: Criminal/Traffic Division:

. Managed Financial Operations and team of 25 Judicial Account Clerks

. Developed unambiguous customer service policies and procedures

. Provided consultation and analysis regarding performance and strategic

opportunities.

. Identified the most effective means of solving issues.

. Facilitated committees and task forces.

. Delivered high quality results on time.

. Acted as a communication liaison between 36th District Court and

outside clients. Represented the department's point of view and made

decisions on behalf (within established parameters).

. Prepared communications scripts and presentations.

. Talent development and succession planning including rotational and

job expansion opportunities

. Assist in the rollout and communication of the court-wide performance

management process

36th District Court Services Supervisor I: Civil/Real Estate Mediation

Division:

. Under general direction of the Court Division Director, manages the

overall operational activities of the Civil Division which include,

but are not limited to, court-wide Civil, Probate Examination and

Investigation, and Small Claims operations; plans, organizes,

coordinates, directs and reviews Civil programs and initiatives;

assists in the implementation and evaluation of the Court's strategic

plan, goals and objectives; hires, trains, supervises and evaluates

management, supervisory, professional and line staff; and performs

other related duties as assigned

. Supervised daily operations to fast-track the adjudication of cases

. Monitored staff of 20-25 behavior, attendance and work assignments

. Prepared statistical data and generated reports for Management

Executive Committees.

. Ability to effectively utilize Microsoft Office applications (Word,

Excel, PowerPoint, Outlook)

. Ability to prioritize and organize effectively

. Ability to show judgment and initiative and to accomplish job duties

. Ability to work independently and with a group

. Ability to use an internal consulting model

. Ability to assess needs and create business and performance objectives

I am a graduate from Walsh College of Accountancy and Business

Administration with a Master of Management degree with a concentration of

study in Strategic Leadership and am interested in speaking to you

regarding a Senior Management in Leadership position within your

organization. I am confident that I can make a successful contribution to

your organization and have enclosed my resume for your review to determine

if my professional experience and education meet your requirements for a

full- time position. I have the ability to:

. Plan, supervise and coordinate the work of others; identify, analyze

and solve problems; conduct legal analysis; develop, implement and

evaluate policies and procedures; direct, manage and/or coordinate

various court-related programs;

. Develop, implement and evaluate projects and programs to enhance

services to the public and/or support community outreach policies;

maintain effective relationships with judicial officers, staff,

attorneys, justice partners, including ancillary agencies

. Establish individual and group expectations for performance and

accountability; communicate both orally and in writing; utilize data

to monitor trends and operational performance; review literature,

codes, laws and records; prepare reports; implement and utilize

technology tools to improve operational efficiency and effectiveness;

interpret and implement statutes, rules of court and policies

applicable to division operations

. Effectively manage in a diverse work environment serving a multi-

cultural community; organize and set work priorities, and meet

deadlines; prepare concise reports and verbal recommendations on

complex issues; and make formal verbal and written presentations

As noted on my resume, I have considerable real world experience, having

worked at 36th District Court in Detroit, assisting and evaluating

employees on how well they follow legal procedures, protocols and

guidelines, as well as, providing them with pertinent resources and

knowledge. I have a passion for learning and development; therefore, by

deploying architecture and roadmaps to bridge key development gaps

building, I will partner and consult with HR and the aligned business

groups to increase overall business impact.

I have also acquired and remain current on business management theory and

practice; in addition, my analytical and problem solving skills complement

my positive team-building skills and the ideology of supervision such as

training, disciplining and monitoring staff behavior.

I would welcome an opportunity to discuss your organization's needs and how

my professional abilities might be a match for what you seek in your Senior

Management in Leadership position. I am available at 248-***-****,

Monday - Friday between the hours of 9:00 a.m. and 5:00 p.m.

Respectfully Submitted,

Patricia A. Clark

Contact this candidate