Manager Customer Service

Calandra D. Pigg

*** ***** *****

Edmond, OK ****5

818-***-**** cell phone

405-***-**** home phone

***************@*****.***

A career in social services, case management and other public service positions

EDUCATION: Bachelor in PSYCHOLOGY, Stephens College, Columbia, Mo 65215

DECEMBER 1999

Homemaker, Edmond, Ok 73025, 05/08 to Present

• Ability to negotiate

• Training /Supervising

• Cooking/Cleaning

• Posses basic accounting skills

• Scheduling appointments, maintaining records

• Organizing/Prioritize child’s day to day

Administrative/Sales Associate, Massage Envy, Cotati, Ca 94982, 11/07 to 2/08

• Answered incoming calls, set appointments, greet members/guest upon arrival and sold

memberships

• Provided exceptional customer service to club members and guests

• Provided administrative tasks including membership file maintenance, and data entry of client

records and surveys.

• Maintained industry health and cleanliness standards throughout the operational facility

Outpatient Intensive Program Service Case Manager, Dubnoff Center, North

Hollywood, Ca 91605, 07/03 to 07/06

• Assisted California Department of Mental Health (DHM) clients by accessing medical,

educational, social, prevocational, vocational, and rehabilitative or other needed community

services. This involves linkage and consultation - the identification and pursuit of resources

including but not limited to the following:

Interagency and intra- agency consultation, communication, coordination and referral

• Observed clients target behavior as they occur in classrooms, physical education, social and

recreational activities in order to establish the empirical basis of behavior support plan and

behavior intervention plans.

• Performed as liaison between client’s teachers and therapists.

• Attended IEP (Individualized Education Program) meetings on behave of the client.

• Monitored service delivery to ensure a clients access to service and the service delivery

system. Monitored client’s progress.

• On pre-approved basis, provided basic counseling services to clients every Monday.

Documentation: Outpatient intensive program case manager documents DMH reimbursed case

management/brokerage services provided to each client on a case management activities progress

note, according to DMH requirements.

Camp Counselor, Idyllwild Arts, Idyllwild, Ca, 92549, Summers (2000-2002)

(Family Camp- 1 week)

• Welcomed incoming guest, answered questions, and provided directions to camp facilities

• Assigned to host a family for a week to ensure the camp visit was a positive and rewarding

experience.

• Planned afternoon activities for children (sports, arts and crafts and board games)

• Planned weekly themed dinners (set - up / take - down decorations/ tables

(Regular Camp - 6 weeks)

• Assigned to a floor in the female dorm with a another camp counselor, to act as a support team

(i.e. to ensure students attended class, to reply to any requests, to perform room check,

dispute resolutions with roommates)

• Receptionist (responded to incoming phone calls and delivered messages)

• Welcomed guest and answered questions (visiting guest: boys from the boys dorms or visiting

parents)

• Followed- up on requests (i.e. girl’s requests for room maintenance, teachers for students,

parents to students).

Event Planner

• Filled out requests forms for equipment (audio: speakers, visual, lights) & food /drinks for

scheduled events

• Directly responsible for arrival/set-up & take-down of equipment/food for events

Resident Assistant, Stephens College, Columbia, Mo 65215, 08/95 to 12/96

• Assigned to a freshman dorm floor to act as a central focal point and be supportive of

incoming students (i.e. adapting to college life, teacher disputes, roommate disputes)

• Central Receptionist (answered incoming calls, delivered messages, documented maintenance

repair requests, maintain control log for visiting guests)

• Planned and scheduled dorm floor programs (i.e. social, educational) for new arrivals

(freshman class)

Aug. 1994 to Dec 1999 various part- time positions while attending college including

administrative assistant to advisor, central receptionist for guest dorm and cafeteria worker.

Activities

• Psychology Club

• Boone Hospital / Candy striper

• Resource Mothers (teen mothers)

Skills and Abilities

• Type 40 wpm

• Various computer skills (Word, Excel, PowerPoint)

• Fax machine

• Intuitive

• Good communicator

• Good listener

• Quick learner

Contact this candidate