Customer Service Representative
Resume:
Rosemary Parczany
Crystal Lake IL 60014
Home Phone 815-***-****
********@*********.***
CMK Investments, October 2012-present
Collections/Customer Service
*Cleary and accurately documented all activities on loans.
*Extensive inbound and outbound collection/customer service calls in fast paced environment
*Effective oral and written communications
*Negotiated, counseled and secured payment arrangements
*Resolved customer complaints
*Communications with store employees
*Maintained collection queue for assigned accounts
*Identify and resolve customer problems in a timely manner
*Managed reconciliations of payments
*Run reports as instructed
*Maintain customer loyalty
*Initiate customer correspondence
*Participate in goal projects while maintaining daily workload
*Work effectively with internal departments to facilitate accurate account handling
*Assist fellow employees with daily duties
McHenry Savings Bank April 7, 2008-August 2012
Collections/Customer Service
*Managed portfolio which included : Commercial, Mortgage, Personal and Consumer Loans
*Extensive inbound and outbound Collection and Customer Service Calls
*Managed, tracked and maintained accounts in legal status
*Negotiated, counseled and secured payment arrangements
*Investigated misapplied payments and customer disputes
*Clearly and accurately documented all activities on loans
*Performed Real Estate inspections and assisted in upkeep of properties
*Initiated and coordinated repossessions
*Wrote policy and procedures for department
*Managed risk and audit exposures, wrote procedures to minimize loss/risk
*Worked directly with legal counsel, vendors and insurance companies
*Assisted in sales of repossessed/seized properties
*Skip Tracing
*Field Calls
American Eagle Bank, October 9, 2007-April 5, 2008
Collections/Customer Service
*Extensive inbound and outbound Collection and Customer Service Calls
*Negotiated, counseled and secured payment arrangements
*Clearly and accurately documented all activities on loans
*Skip tracing
*Assisted in posting payments
Great Bank of Algonquin, November 25, 2002-May 4, 2007
Collection Specialist
*Extensive inbound and outbound Collection and Customer Service Calls
*Negotiated, counseled and secured payment arrangements
*Clearly and accurately documented all activities on loans
*Managed assigned automobile portfolio
*Skip tracing
*Worked directly with legal counsel, vendors and insurance companies
*Trained and mentored new and existing staff
*Handled all customer credit bureau disputes
Harris Bank NA, September 1997- November 2002
Indirect and Direct Loan Collector
*Extensive inbound and outbound Collection and Customer Service Calls
* Utilized Dialer System
*Negotiated, counseled and secured payment arrangements
*Clearly and accurately documented all activities on loans
*Handled Short Insurance payoffs/ and substitutions of collateral
*Supervised and mentored new and existing staff
*Skip tracing
General Motors Acceptance Corporation (GMAC) 1995-1997
Credit Administrator/Collections
*Collected on Automobile Loans
*Extensive inbound and outbound Collection and Customer Service Calls
*Negotiated, counseled and secured payment arrangements
*Clearly and Accurately documented all activities on loans
*Field Calls
*Managed and mentored new and existing staff
*Maintained Company Car
*Skip Tracing
*Worked Special Collections Department
Account Representative/Wholesale Auditor 1993-1995
*Extensive inbound and outbound Collection and Customer Service Calls
*Collected on Automobile Loans
*Negotiated, counseled and secured payment arrangements
*Assisted Credit Administrators
*Concluded Field Assignments
*Performed Wholesale Audits
*Maintained Company Car
*Worked Special Collections Department
Customer Service Representative/Customer Service Clerk 1987-1993
*Extensive inbound and outbound Customer Service Calls
*Clearly and accurately documented loans
*Assisted Special Collections Department
*Posted Payments
*Processed title applications
*Filing
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