Customer Service Content
Resume:
Brandon Shook
*******@*****.***
Barnes & Noble, Lincolnshire, IL October 2011-Present
Barista
Handle multiple orders at once
Order food and supplies for the cafe
Train employees
eTechnologies, Inc., Northbrook, IL May 2013-September 2013
Online Marketing Intern
Corrected html errors on the company's websites
Used social media to promote their websites
Created content for their websites
Hill’s Hallmark, Park Ridge, IL July 1999-October 2011
Customer Service at a small business
Ordered products as well as stocked inventory
Settled claims with companies regarding defective merchandise
Maintained their Facebook page
Handled customer complaints
Trained employees
Roscommon, Schaumburg, IL August 2009-July 2010
Creative Writer for a small business
Created promotional content for their homepage
Wrote articles for Roscommon’s secondary business, TheBaker.com. Duties included:
-Researching candidates to be featured on TheBaker.com
-Performing phone interviews with selected candidates
-Writing and posting feature articles
-Writing product reviews and maintaining the website
Education
Lake Forest College, Lake Forest, IL May 2007
Bachelor of Arts in English with emphasis in creative writing, Psychology minor
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