Customer Service Sales

EDUCATION.

* University San Francisco de Quito, School of Hospitality, Quito,

Ecuador.

* University of Belgrano, Buenos Aires, Argentina

ACHIEVEMENTS.

* BA in Hospitality management and Tourism.

PROFESSIONAL EXPERIENCE.

Embassy of Ecuador, Washington, D.C.

Intern, International Cooperation Unit, Culture and Tourism

Unit (February 3rd -Present 2014).

* Coordinated and managed event logistics for Embassy-private sector

and cultural and tourism conferences and events.

* Catalogued and reviewed legal, diplomatic and legal case files.

Entrusted with confidential information.

Tourism Magazine "THIS IS ECUADOR"

International and National Sales Director (May 2013 - January 31st

2014)

* Implementing sales processes

* Advertising and promotion activities including print, online,

electronic media, and direct mail.

* Cultural and Tourism contents Writer

* Public Relations

* Event Logistics

* Customer Requirements

Hanaska Group, Catering Service ( June 2011- February 2013)

Contract Administrator Albert Einstein College of Industrial Food

Service (1 year, 9 months)

* Maintain appropriate records you to support the implementation of

good manufacturing practices

* Supervise the safety and quality of the finished products

* Coordinate the induction of new staff and supervise compliance

* Comply with and enforce the procedures and responsibilities of each

staff position

* Report on the operation, problems and needs of the service

* Submit weekly reports of the services delivered.

* Submit weekly reports leftovers in stock

* Check weekly physical inventories

* Cost Control Processes

* Provide weekly Consumer Reports

* Requisitions

Flower Event Organization Social Enterprise and Corporate Events

Operation manager (January 2010- March 2011)

* Commercialize new products and services

* Quotes and market rates.

* Contact with outside vendors.

* Operation and event logistics Mise en Place

* Oversee the service and customer satisfaction

Chamber of Tourism CAPTUR

Administrative Assistant Department (August 2008 - August 2009)

* Chronological review of annual emission invoices to partners

* Develop payment agreements.

* Monitor and submit periodic accounts reports.

* Update the database from partners,

* Apply monthly to the Quito Metropolitan Tourism Company Listing of

new establishments for membership .

* Login to the system requirements

* Approval and Denial of Training Grants in courses that takes CAPTUR

through CAPACITUR

* Approval and Denial Scholarship for certification of workers in

Labor Skills - QUALITUR

* Sending mailing (when required)

* Monitoring of provisional affiliation

* Disseminate information to members

* invoicing when required

* Monitoring the creation of cantonal chapters

* Delivery of Database and promotional materials according to current

policies

* Addressing members to the respective departments

* Submit reports of department activities to the Executive Presidency

(when required)

* Attending on behalf of the Chamber meetings, conferences, workshops, seminars, meetings and events outside

Hotel Suites Gonzalez Suarez (2004/2005)

Reception Internship

* Preparation of work schedules staff and reception reservations

* Review billing and guest accounts

* Training of discipline and constant service staff

* Management system used in the hotel.

* Sales Reports

Nautica Galapagos (2002/20003)

Sales Agent and Customer Service Internship

* Sales Galapagos Tour Packages. .

* Handling Customer Complaints and Concerns.

* Participation in Ecuador Green Travel Fair 2009.

Galapagos Airlines AEROGAL (2002/2003)

Sales and Reservations Agent Internship

. Flight Reservations

. Air Tickets Sales

TECHNICAL PROFICIENCIES.

* Microsoft Word, PowerPoint, Excel, Microsoft Office, Pages, Track

Changes, Google Analytics, Constant Contact, Seats, Fidelio.

LANGUAGES SPOKEN.

* Fluent in Spanish, Advance English speaker, Elementary comprehension of

Portuguese and French.

Professional Interests

* Innovative projects related to the Hotel and Food and Beverage

Management.

* Tourism Development Projects.

* Process improvement for customer service to internal and / or

external.

* Support the growth of a stable company, with clear goals, visioning

and social responsibility.

Contact this candidate