Information Technology Manager
Resume:
Education
Bachelor in Science - Computer Security and Information Assurance
Expected 2014
Hilbert College - Hamburg, NY
GPA: 3.86
Projects
My Task: Create a final project using Perl, that when run against a raw
TCPDUMP file given, outputs a report to a new file using the following
criteria: number of total lines in the file, range of time the file
encompasses (starting time, ending time, total time), total number of
distinct source IP addresses, total number of distinct destination IP
addresses, total number of distinct source TCP ports.
Relevant Coursework
Computer Forensics
Law of Economic Crime
Computer Crime
Cryptography
Information Security
Financial Investigations
Database Management Systems
Computer Systems - Computer Architecture
Intelligence Research Methods
Computer and Network Security
Proficiencies
Microsoft Office (Word, Excel, PowerPoint, Access), Perl, Medent Electronic
Health Records, Troubleshooting
Work Experience
Hilbert College Information Technology Department - Hamburg, NY
01/2013 - Present
Help Desk Support
. Setup, install, configure and troubleshoot over one hundred on-campus
PCs, and associated peripherals
. Provide end-user support to faculty, staff, and students
. Train and support end-users on basic computer usage
. Deliver computer supplies and complete full installation
. Monitor and maintain computer labs and server rooms, as needed
. Aid in the usage training of the college's online course site,
Blackboard
. Assistance with SMART Classrooms, Power Campus, Exchange-based email,
Wireless Access, Intranet, ShoreTel IP Phone System, and all software
and hardware on client computers
. Active Directory support
Orchard Park Police Department - Orchard Park, NY
05/2013 - 09/2013
Intern
Robert and Jennifer Erickson, D.O. LLC - Orchard Park, NY
06/2008 - 05/2011
Medical Secretary
. Proficient with Medent electronic medical record system
Extracurricular Activities
Hilbert College Rifle Club - Hilbert College, NY
10/2013 - Present
Treasurer and Co-founder
Emerging Leaders Program - Hilbert College, NY
02/2012 - 05/2012
Participant
Achievements
High Honors, Hilbert College, Hamburg, NY
Delaware North IT Shadowing Day
REFERENCES
Michael Murrin, Vice President for Information Services
Hilbert College
5200 South Park Avenue
Hamburg, NY 14075
716-***-**** ext. 220
*******@*******.***
Michael Galang, D.O., Sr. Vice President & Chief Information Officer of
Information Technology
Catholic Health System
2157 Main Street
Buffalo, NY 14214
********@*****.***
Hanah Ali, Help Desk Support Manager
Hilbert College
5200 South Park Avenue
Hamburg, NY 14075
(716)- 649-7900 ext. 225
****@*******.***
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