Customer Service Quality Assurance

Anthony Leon Reed Jr.

*** ****** ***. ? Saint Louis, Mo 63135 ? 314-***-****?

**********@******.***

CAREER OBJECTIVE

To obtain a career opportunity within an exceptional workplace, utilizing

my skills in customer service and satisfaction, and teamwork.

SUMMARY OF QUALIFICATIONS

. Proactive team leader/player and change agent with strong leadership

skills in driving customer satisfaction, service levels, statistical

analysis and performance enhancement. Strength in executing call center

operations by identifying areas for improvement and

developing/implementing quality standards, operational strategies, and

training programs that improve customer-perceived levels of satisfaction.

Qualifications include:

Strategic focus Operational & performance Quality Assurance

analysis

Team builder, trainer & Process analysis & improvement Bottom-line focused

motivator

Telecommunications Healthcare

Motivational incentives

SKILLS TRANSFERABLE ACROSS INDUSTRY AND FUNCTIONAL LINES

. Leadership: Proficient in leading a diverse range of departments,

professionals, and programs. Recognized as dependable leader with

exceptional problem-solving skills.

. Strategic Agility: Have broad knowledge and perspective; see ahead

clearly. Create competitive, out-of-the-box strategies and plans.

. Decision Quality: Make good decisions based on combination of analysis,

situational wisdom, experience, and judgment. Sought out by others for

advice and solutions.

. Composure: Cool under pressure; considered mature. Hold things together

during tough times. Manage personal stress effectively; not knocked off

balance by the unexpected. Settling influence in crisis.

. Interpersonal Savvy: Relate well to all kinds of people. Build and

nurture effective professional relationships. Establish rapport by

listening well, using diplomacy and tact, and following through on

commitments.

. Communications: Effectively network, collaborate, negotiate, and maintain

positive professional relations to ensure the smooth functioning of

business processes.

. Organization: Champion resources (people, funding, material, support) to

get things accomplished. Orchestrate multiple activities simultaneously

to accomplish goals. Use resources effectively and efficiently.

. Team Participation: Consistently achieve favorable results by motivating

and encouraging staff and by working effectively with interdisciplinary

teams.

WORK EXPERIENCE

July 2013 - Present Cashier

the Home Depot, Saint Louis, Mo

Provided exceptional customer service

worked independently with minimal supervision

Preparing cashier reports daily

large volume cash-handling experience

Oct 2012 - Feb 2013 Sales Associate

Fossil, Saint Louis, MO

Operated cash register, high-volume sales, high customer

transaction

Replenish and organize merchandise throughout shift

Exceeded individual sales goals established by management

April 2010 - Jan 2013 Head Cashier (Supervisor)

Lowe's Home Improvement, Saint Louis, MO

Managed all front-end activities (desks, registers,

parking areas, etc)

Organized and tracked multiple projects with large amounts

of detail

Maintained focus in a high volume, fast-paced environment

Processed all end-of-day accounting procedure

ORGANIZATION/AFFLIATIONS

2010 - Present National Organization for Minority Architects (NOMA)

2010 - 2013 Saint Louis Crusaders Rugby Club

EDUCATION

Associates Degree of Architecture, Ranken Tech. College, Saint Louis,

M) May 2012

SOFTWARE KNOWLEDGE

Windows- Word, Excel, PowerPoint, Revit Architecture 2011-12, AutoCAD

2009-12

3DS MAX, Adobe Illustrator

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