Customer Service Representative

Cassidy Van Leeuwen

**** ******* *****, ***********, ** L5H 3W3

Cell: 613-***-**** Home: 905-***-****

*.**********@*******.***

A motivated, customer-focused university graduate seeking summer employment in a fast-paced environment. Enthusiastic,

hardworking and dependable. By sharing my passion and team spirit, I hope to contribute to the growth of an organization.

EDUCATION: Sheridan College, Bachelors of Illustration (Honours) – anticipated graduation 2017

Queens University, ON, Bachelor Fine Arts (Honours) - anticipated graduation 2014

Monash University, Melbourne, Australia – exchange student 2013

OSSD, Lorne Park Secondary School, Mississauga, ON 2009

Neuchâtel Junior College (Neuchâtel, Switzerland) 2009

SPECIAL SKILLS: Superior interpersonal, customer service and organizational skills

Strong organizational and analytical skills adapting quickly to new environments

Familiar with office administration procedures and procurement workflows

Well-developed communication skills, fluently bilingual in French and English

Flexible, creative with the ability to multi-task in a dynamic team environment

Proficient in MS Office suite, spreadsheet and database administration

EMPLOYMENT HISTORY:

Summers 2012 & 2013 Hatch Ltd., Mississauga

Consulting engineering & project management to the mining, metallurgical, energy & infrastructure industries

Procurement Clerk Summer Student

- Provided administrative support to the procurement department to meet deadlines

- Participated in weekly Safety Huddles and presented two Safety Shares

- Researched and compiled detailed global sourcing data to meet tight specifications

- Efficiently recorded, formatted and tracked pertinent global vendor information in a

structured document management database

- Performed confidential administration functions including preparing purchase orders,

material requisitions, expense accounts, letters and reports

- Performed other administrative duties and assisted in special projects as assigned

Summer 2011 Discount Pool and Spa Warehouse, Mississauga

Customer Service Representative

- Responded to customer inquiries in person and by phone

- Successfully handled customer complaints to successful resolution

- Adhered to all safety standards when pouring pool chemicals

- Worked cooperatively in a diverse team-based environment

November 2009-January 2012 Bargain Balloons, Mississauga

Stock Keeper/Inventory Clerk

- Received shipments and performed data entry into company inventory system

- Accurately picked, filed and shipped customer orders

April 2010 SDI Marketing (Assigned to Sears Canada), New Market

Promotional Representative/Promoted to Team Leader

- Increased store traffic through enthusiastic cheers and coupon distribution

Summers 2008 & 2009 Camp Trillium, Rainbow Lake

Counselor Intern

- Organized and guided child campers in fun activities and craft projects

November 2007- Coles Bookstore, Sheridan Mall, Mississauga

January 2008 Cashier

- Accurately performed cash duties and responded to customer inquiries

Cassidy van Leeuwen

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