Customer Service Administrative Assistant

Abreon Sharde Washington

*** ****** ** ** ***** #303 San Diego, CA (Relocated From Dallas, TX)

619-***-**** **********@*****.***

Enthusiastic and technically skilled business professional with a versatile administrative support skill

set developed through experience as an Event’s Coordinator, Office Manager, Operations and

Administrative Assistant. Provides innovative solutions, systems and process improvements that

increase efficiency and customer satisfaction. Successfully performs in a fast-paced environment

while focusing on individual/organized projects and ensuring deadlines are met. Extensive Customer

Service, ability to implement standard operational procedures which delivered scalability,

increased residual profit and operational efficiency.

Core Professional Strengths

Event Coordinator Project Management Trade Shows/AP/AR

Office Management Bookkeeping /Payroll/Quick-Books Real Estate Admin/Events

Staff Development /Training Meeting /Travel-Event Planning Insurance Verification’s

Policies/ Procedure Manuals Inventory Management Microsoft Office Suite

Positively Influential Budgeting Billing Precision/CRM

Report Document Preparation Marketing /Advertising Customer Service

Spreadsheet/Database Creation Public Relations/Entrepreneurship Office Reconfiguration Skillset

Professional Experience

IPS Solutions, San Diego, CA

Administrative Assistant January-February 2014

Temporary Assignment Complete

• Operations ;75-150 Inbound calls daily delegated to proper departments

• Inventory & Expense Reductions-

• Database and Document Preparation- Updated CRM accounts and documentation

• Project Management & Office Reconfiguration- Conducted new office workstation set up

between multiple vendors; Furniture, Data & Phone cabling, Electricity Wiring and Office

Repair Contractors.

Community Marketing Advisor, Element Wellness Center, San Diego, CA

Contract Sept 2013-Dec 2013

• Coordinated center events

• Networked to expand community presence

• Oversaw marketing events

• Producing Revenue

Office Manager, Gateway Chiropractic, Fort Worth, TX

May 2008-July 2013

• Maintained compliance with OSHA, HIPPA

• Resolved Coding Issues

• Updated Policies and Procedures

• Oversaw inventory and purchases of Chiropractic supplies

• Verification of Insurance

• Coordinated events, meetings and trade shows by identifying, assembling, and organizing

requirements.

• Managed relationships and alignment of other functional groups including Sales, Training

Marketing, and Financial agreements. Engaged vendors, department executives, and

customers to correct and/or improve overall business effectiveness and to expedite resolution

of escalated issues.

• Ensured daily production flow and processing standards consistently assuring contractual

obligations.

• Provide ongoing training, motivation, and team-building of administrative origination and

support staff.

• Manage multiple high priority assignments; updating staff and overcoming challenges that

arise during all compliance examination processes.

Membership Director, Bally Total Fitness, Fort Worth, TX

March 2004 – Jan 2006

• Maintained membership database and mailing list

• Completed 50-150 marketing /customer service calls daily

• Maintained working knowledge of classes, services, and products

• Scheduled appointments for prospective members

• Provided personal training and nutrition consults

• Conducted membership sales

• Manage branch operational activities; to ensure maximized client satisfaction assembly

methods are utilized and effectively demonstrated.

Education

The Art Institute of California – San Diego Sept 2013-Present

Bachelor of Arts, Fashion Marketing & Management

Everest College-Fort Worth, TX

Mar 2007 – Oct 2007

Diploma, Medical Billing & Coding

Professional Independent Projects- 2013

HOSTED/OPEN HOUSE-CARLSBAD, CA

Sept 2013 – Nov 2013

Exposed the home to the largest number of buyers, discovering what the buyers were looking for and

if possible, show them why our home fits their requirements (Advertisement & Marketing)

The Art of Fashion Show-Bass Hall-Fort WORTH, TX August

2013

Visited venue to plan layout of seating and decorations schedule speakers, vendors, and participants. Coordinated

event logistics, including; registration and attendee tracking, presentation support and pre and post event

evaluations.

Professional Assistance-RE/MAX TRINITY- Fort Worth, TX

Contract July-

September2013

Provided professional assistance in order to create substantial organizational growth, for my clients’

business structural environment.

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