Customer Service Representative
Resume:
DOMINIQUE DIXON
Marietta, GA 30067
*********@*****.***
OBJECTIVE: To secure a position with a well-established organization with
a stable environment that will enable me to use my strong
interpersonal skills and ability to work well with people
EDUCATION: University of Detroit Mercy, College of Liberal Arts
& Education, Detroit, MI
Bachelor of Science in Criminal Justice May 2012
Overall GPA: 3.0
EXPERIENCE: Associated Community Services, Southfield, MI
Sept 2013- Jan 2014
Customer Service Representative
. Verified information for potential fundraiser donors
. Recommended products and closed sales
. Collected payment information and other pertinent
information
. Resolved customer complaints by discovering the
problem and assisting using protocol
Aerotek Services, Quicken Loans, Detroit, MI
June 2013- Sep 2013
Servicing Consultant
. Verified information on new clients mortgage accounts
. Answered inbound calls and assisted clients with
questions during high call volumes
. Completed outbound calls informing customers about
loan information
. Utilized LPS portal to organize loan accounts
All That Shine Car Wash, Westland, MI
June 2009- Dec. 2011
Security Personnel
. Maintained a safe work environment while ensuring the
safety of customers
. Monitored the entrance and surrounding areas of the
property through surveillance
. Patrolled the premises of the building to detect
suspicious activity
. Inspected security systems and equipment to ensure
operational use on a daily basis
Yves Den, Wayne, MI
Aug. 2008- Sept. 2010
Store Manager
. Maintained professional internal and external
relationships with clients to gain referrals
. Assisted in processing and replenishing merchandise
while maintaining floor stock
. Maximized all opportunities in process of closing a
sale
. Ensured availability of merchandise by maintaining
inventories
ACTIVITIES/ Participant, Varsity Basketball Athlete, Barry
University: Fall 2012-Spring 2013
HONORS: Participant, Varsity Basketball Athlete,
University of Detroit Mercy: Fall 2009-Spring 2011
Participant, Varsity Basketball
Athlete, West Virginia University: Fall 2008- Spring 2009
Volunteer, Forgotten Harvest: April 2012
Volunteer, Boys and Girls Clubs of America: June 2011
SKILLS: Proficient in Microsoft Word and Microsoft
PowerPoint, flexible, reliable and dependable hard worker,
motivated self-starter with a strong desire to learn
Contact this candidate