Real Estate Quality Control

Arman Muradyan

*** ******** **. *** *****, NJ ***33

*********@*****.*** 513-***-****

Education Graduate Date

• Harvard University, Cambridge MA May 2013

Master of Science in Finance;

• Fifth Third Bank, Cincinnati Ohio October 2006

Supervisory Education Program

• Hondros College, Cincinnati Ohio March 2005

Professional Education for Real Estate Industries

• University Of Phoenix, Cincinnati Ohio May 2005

Master of Business Administration

• University of Cincinnati, Cincinnati Ohio June 2003

Master of Business Administration (transferred GR. Credits to UOP)

• A.D. Banker, Cincinnati Ohio August 2004

Professional Education in Managerial Decision Making

• Yerevan State University, Yerevan Armenia June 2000

Bachelor of Science in Economics

Work Experience

New Jersey Department of Community Affairs, Trenton NJ June 2013-Current

Sandy Recovery Division (Monmouth County Recovery Center)

Member of Management Team – ReNewJersey Stronger

• Work with staff to improve program performance and refine systems and procedures for

conducting work.

• Managed team of 22 Intake Analysts and 26 Case Managers

• Oversaw over 8400 applicants from the application process to the grant signings of both

programs

• Calculated over 800 grant awards

• Established a quality control process for intake process, all grant awards and grant closings

• Calculated and conducted over 800 grant award meetings and acted as an advocate for the

homeowners with the assistance of the construction program managers & DCA

• Worked with both the DCA and the program’s headquarters to resolve escalated applicant

appeals/complaints/concerns

• Mainstreamed application, intake and closing processes in compliance with HUD guidelines

• Developed and maintained a shared excel database for the nine NJ Housing Recovery

Centers

• Inform and train in the development of training for staff.

• Perform regular and timely evaluations of work performance.

• Monitor and facilitate staff development.

• Develop and maintain project schedules and provide summary updates to senior

management.

Villa Group Real Estate & Mortgage, San Francisco CA July 2009- Current

RE and Mortgage Broker

• Established excellent working relationships with agents to identify needs and

expectations.

• Established proactive methods to ensure positive growth.

• Created and implemented the company’s business plan. Prepared budget, financial

forecasts, financial management frameworks, and business development strategies.

• Established financial record-keeping policies, reporting structures, AP/AR practices, and

P&L models.

• Served as the in-house subject matter expert for real estate and housing policies,

economic trends and taxation.

• Counseled clients facing foreclosure in loss mitigation to minimize losses.

Webmls Inc, Cincinnati Ohio April 2006- 2011

Real Estate Broker

• Continually monitored and researched our target business to achieve maximum

productivity and output.

• Counseled clients facing foreclosure in loss mitigation to minimize losses.

• Spearhead the development of effective marketing/sales campaigns to prospects.

• Maintaining, servicing and growing our existing client database.

Fifth Third Bank, Cincinnati Ohio September 2004-2008

Service Operations Manager

• Coordinated and supervised day to day workflow in Operations Center.

• Developed CSR staff through training and coaching for premier delivery of customer

care.

• Prepared written performance appraisals to direct reports.

• Strengthened service development program by integration strong mentoring/coaching

elements into new employee trainings.

• Designed new employee motivational program which decreased employee turnover

Military Background:

US Navy active reservist (Supply Corps), Quincy MA December 2010-Current

• Responsible for the supply phases of naval logistics

Computer and Software Skills:

Fully proficient in Argus, Zoho CRM, Microsoft Word, Excel, PowerPoint, Outlook and Access.

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