Customer Service Sales

Ian Kindig

Sales/Customer Service Professional

Grand Rapids, MI

***.******@*****.*** - 616-***-****

I am looking for a career position in the sales or customer service field where I can use my past work experience

and education to add a major contribution to an organization

WORK EXPERIENCE

Account Executive

TDS Metrocom - Grand Rapids, MI - April 2012 to January 2014

Responsibilities

* Identify, contact and build relationships with prospective customers through a combination of telephone and

in-person cold calls, networking and referrals to obtain appointments.

* Leverage the TDS CRM system to develop prospecting and sales strategy that ensures high activity and

effective closing ratios.

* Writing and submitting accurate and timely orders following the established sales process.

* Conduct sales calls to determine customer needs, gain information, determine how TDS can help solve

business challenges and effectively communicate TDS’ value proposition to prospective customers.

* Design a tailored, cost-effective solution and sales plan for the account.

* Effectively utilize internal resources to customize and present solutions.

* Maintain accurate and timely customer status and forecasts utilizing the CRM system

Sales Representative

i3 Business Solutions - Grand Rapids, MI - March 2011 to April 2012

Responsibilities

* Responsible for acquiring new business accounts, and building relationships with customers.

* Providing consultative sales presentations to potential customers regarding their IT department management

needs.

* Putting together customer specific proposals and present to top level executive decision maker to close the

sale.

* Work with internal IT department and client to make sure projects were completed on time and to customers

expectations.

* Primary contact after projects were completed for ongoing support.

Inside Sales Representative

Guardsman LTD - Grand Rapids, MI - August 2009 to March 2011

Responsibilities

* Develop and build a named account list of new and existing business accounts.

* Develop long-term, professional relationships with the decision maker on assigned current business

accounts.

* Develop and present custom product solutions to existing and new business accounts.

* Follow up on trade show leads and provide potential customers product information and sell custom product

based on specific needs.

* Work on other special sales projects as needed per sales managers request.

Broadband Sales Specialist

Charter Communications - Grand Rapids, MI - May 2008 to August 2009

Responsibilities

* Respond to inbound sales calls promptly and proficiently.

* Provide high-level customer service in a courteous manner.

* Sell products and services to prospective customers and develop new revenue from existing residential

customers by selling additional products and services through use of recommended sales technique.

* Promote and communicate to customers current marketing campaigns and promotions.

* Place new installation orders; schedule appointments accordingly; prepare associated. paperwork for work

orders; input orders into computer system.

EDUCATION

BA in Marketing/Management

Davenport University - Grand Rapids, MI

2006 to 2010

Associates in Business Administration

Grand Rapids Community College - Grand Rapids, MI

2000 to 2003

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