Customer Service Health Insurance

Location:

Posted:

April 20, 2014

SHELDON A GAYLE

TAMARAC, FL ****1

*******@*****.***

Objective

To provide a Life Insurance Agent position where the Organization will take advantage of my loyalty,

organizational, and customer service skills.

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Life Annuity and Health Insurance Florida department of Financial Services 11/2013

Certificate in Accounting Association of Accounting Technician 06/1998

Employment History

Customer Service Representative

08/2000 - 05/2013 Alorica Sunrise, FL

Provided 13 years of customer service for the organization and was consistently evaluated as an

excellent employee.

Interact with customers to provide information in response to inquiries about products and

services and to handle and resolve complaints.

Provided customer service support to the organization by obtaining, analyzing and verifying the

accuracy of information in a timely manner. Initiated and implemented corrective action as needed

in order to ensure that excellent standard of service and a high level of customer satisfaction was

maintained.

Strengthened service development program by integrating strong mentoring / coaching

elements into new employee trainings.

Conducted extensive business development functions, including a high volume of cold calls to

updated client's records.

Resolving a high volume of escalated customer complaints.

Creating and processing new client accounts

Assisting customers in making a decision about a product or service to order.

Provided the necessary information to the organization to improve its products and services.

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

07/2013 Gold Coast School Sunrise, 1 Year of College or a Life Annuity and

FL Technical or Vocational School Health Insurance

06/1998 Montego Bay JM Associate's Degree Accounting

Community College

06/1996 Cornwall College JM High School Diploma General High

School Curriculum

References Available on Request