Customer Service Quality Assurance

Alicia Williams

Consultant - United States Air Force

Shreveport, LA

******************@*****.*** - 318-***-****

WORK EXPERIENCE

Consultant

United States Air Force - Shreveport, LA - February 2014 to Present

Merchandising all of Scotts Miracle Gro product, answering customers questions about Scotts Miracle Gro

product

Unit fitness monitor and fitness instructor and fitness trainer

United States Air Force - Barksdale AFB, LA - January 2000 to Present

Barksdale AFB, LA - January 2000 to Present

Managed troops, performed administrative functions, did inventory on military products, did inventory on food

items, drove refrigerated truck to deliver food items to the dininghall, created training schedules and exams for

troops, helped with travel vouchers, completed CBT's and CDC's, supervised troops and worked in exercises.

Planned, managed, and supervised the dining hall and troops in the dining hall, and worked with management

in ordering merchandise and product, and customer service. Worked the fitness center, cleaned and worked

on fitness equipment, preformed equipment checks, made sure customers were

properly using fitness equipment, managed 5k - 10k runs/ triathlon, managed and secured total assets

valued $5M, monitored DV locker system and traced usage. Worked in readiness office and the orderly

room updating members records and personal information and the computer system. Mailed out letters and

personal information to military members. Managed mobility folders, unified mobility folders, reviewed for

standardization/compliance

Unit fitness monitor and fitness instructor and fitness trainer for the squadron, lead physical training for the

unit and train members and help them prepare for thier fitness test. Put together different workout programs

and excercises for military and non military members. Prepare six part fitness folders for members who fail

their fitness test. Been on numerous deployments, worked as Quality Assurance Specialist. Overseen non

military workers.

Service Rep

United States Air Force - Shreveport, LA - February 2011 to August 2013

Serviced Home Depot stores, replaced and put out color chips, brochures, and racks. Ordered color chips,

brochures, and racks. Set up and built displays, merchandised product throughout the store, set bays to

correct and new planogram, helped customers with product and questions also mixed paint for customers and

contractors.

Merchandiser/ Vendor/Service Rep

United States Air Force - Shreveport, LA - October 2010 to December 2011

Visiting convenience and tobacco stores, inventorying smokeless tobacco and tobacco products, pulling all

out of date merchandise off shelf and logging the numbers into the system, also hung and built displays and

signage to correct or new planogram.

Merchandiser

United States Air Force - Shreveport, LA - January 2004 to August 2009

Worked in the paint/flooring department at Home Depot mixing paint, ordering samples, product, merchandise,

cleaned beams, relabeled bays, read planograms, restocked and re-merchandised bays to correct or new

planogram, rearranged beams and reset bays, answered customers question concerning paint products and

regular paint questions. Customer service, help solve some customers issues, worked close with Home Depot

management, worked in the flooring department ordering samples, product, merchandise, cleaned beams,

relabeled bays, read planograms, restocked and merchandised bays to new or correct planogram, rearranged

beams and reset bays

Overnight remodeling

Customer Service Rep/ Associate/ Phone oprerator

ProMarketing Inc Beam Team - Shreveport, LA - October 2003 to December 2003

Shreveport, LA - October 2003 to December 2003

Removed beams, fixtures and labels, re-merchandised beams and product. Merchandised product, cleaned

beams, and relabeled bays. Set up new fixtures and displays for Home Depot Stores.

Customer Service Rep/ Associate/ Phone oprerator

Merchandiser/ Stocker

Home Depot - Shreveport, LA - February 2002 to January 2003

Shreveport, LA - February 2002 to January 2003

Answered multi-phone lines, resolved customers concerns, mixed paint, stocked and merchandised product,

worked inside and outside garden department worked with plants and flowers help customers with questions

and concerns with plants and flowers

Merchandiser/ Stocker

Sales Associate/Customer Service/Merchandiser

United States Air Force - Shreveport, LA - October 2000 to January 2001

Target - Shreveport, LA - October 2000 to January 2001

Stocked merchandise overnight, help unload truck, stocked and maintained electronics and toy department

Sales Associate/Customer Service/Merchandiser

customer service, stocked merchandise, unloaded trucks

Dollar Tree Inc - Monroe, LA - February 1999 to January 2000

EDUCATION

Carroll High School - Monroe, LA

1991 to 1995

ADDITIONAL INFORMATION

SKILLS

Service rep, merchandising, customer service, multi-line phone skills, administrative skills, paint mixing,

planogram reading,

assembly line, office skills, inventory experience, some delivery experience, vendor experience, some

computer skills

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