William P. Gavin

** ********* **** ****

Mendon, MA 01756

508-***-****

acdrsb@r.postjobfree.com

Experience

*/**** - ******* **'s Wholesale Club, Inc.

Westboro, MA

Membership warehouse club offering food and general merchandise with 200

locations from Maine to Florida, $12 billion in annual sales, and 25,000

employees.

General Liability Claims Manager

10/2004 - present

Responsible for overall management of $15M/year general liability claims

exposure. Direct staff of 7 adjusters on 4,000 claims annually from

inception to resolution including litigation. Review files and provide

guidance and instruction to ensure proper and efficient handling of claims.

Approve all reserve increases and settlements within defined authority

limit. Established cost containment guidelines for vendors that resulted in

7% savings during 2013.

Workers' Compensation Claims Manager

4/2003 - 10/2004

Managed all aspects of WC program including TPA's handling of claims in 15

state jurisdiction. Created in house WC coordinator position to assist TPA

in the determination of compensability and move claims to settlement and

closure. Partnered with managed care vendor to minimize lost time days and

reduce frequency of indemnity claims. Member of BJ's Safety Task Force.

General Liability Claims Specialist

7/1997 - 4/2003

Eliminated TPA claim handling fees by convincing management to self-

administer all premise liability, product liability, and property damage

claims. Designed claim handling policy and procedures. First to use

company gift cards to resolve minimal exposure claims.

1996 - 1997 Panoramic Services

Norton, MA

Senior Field Investigator

Secured statements, conducted surveillance, and completed background and

asset research.

1995 - 1996 Equifax Insurance Services

Framingham, MA

Claims Specialist

Conducted interviews of disability insurance claimants and life insurance

beneficiaries.

1993 - 1995 Creative Services, Inc.

Mansfield, MA

Claims Representative

Investigated liability claims for insurance-company client base.

1990 - 1993 Lindsey Morden Claims Services, Inc.

Worcester, MA

Claims Adjuster

Inspected, estimated and adjusted homeowner and commercial property damage

claims.

Education

University of Massachusetts Dartmouth - Bachelor of Science Business

Management 1985

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