Contract Administrator
Resume:
Andra L. Metcalf
P.O. Box ****
Alpharetta, Ga. *0023
********@*****.***
*********@*******.***
SUMMARY OF QUALIFICATIONS:
• Friendly, courteous and communicates well with people
• Ability to multiple tasks and set priority & workloads
• Excellent customer service and office skills
• Knowledge of Business Contract Structure and components
• Strong data entry skills
• Good ability to deal with and manage change
• flexible and able to work in a complex environment
• Experience with Microsoft Word, Excel, Access, etc. Types 40+wpm. 15 years contract administration
experience 20+ years working in a customer support environment
EXPERIENCE:
Contract Administrator - Infor (US), Inc. May 2006 – Present
• Prepares and amends software contracts.
• Prepares standard client contracts. Prepares addendum to software contracts, cancellations. The position
focuses on compliance issues as it relates to Infor’s business goals and objectives with key interest in
• Review and interprets software contracts
• Works in Salesforce
• Research contracts, customer agreements and prior orders to ensure Customer entitlement
• Work directly with Contract Managers, and Sales Reps to create order forms
• Work with the Legal Team to finalize the execution of the contract
• Review contract packages to ensure required approvals and documentation are complete
• Update systems to track contract status
• Prepares pricing requests for sales and apply appropriate special pricing to quotes
Contracts Administrator - Primus Software Corporation August 2005 – December 2005
• Prepared standard client contracts, purchase orders and amendments for IT personnel as requested by various
managers.
• Drafts general correspondence and other written communications as needed.
• Processes data entry for incoming contracts, amendments and addenda for the company Prepares paper work
to process background checks.
• Maintains completed and accurate procurement files in accordance with company policies and procedures.
• Assists in preparing weekly reports.
Contract Administrator/Contracts Manager - Hewlett Packard August 1999 – August 2005
• Supports and maintains software and hardware maintenance agreements.
• Creates quotes/contracts in a computer database with information provided by the Sales Representative and
the customer.
• Process additions, and deletes contracts depending on what the customer’s request.
• Maintained files, communicates with Sales on a daily basis.
• Responsible for facilitating and implementing contractual sales agreements.
• Prepare agreement modifications and process quotations for potential new and existing business.
• Work with and supported sales in preparing, making changes, and the preparation of new business contracts.
• Prepares credits, rebills and adjustments to contracts.
Production Control/Data Entry Clerk- Lockheed/Martin Logistics August 1996 - February 1999
• Maintained and updated the supply data base daily by, adding equipment received and equipment shipped
from the Friedrichsfeld, Staging Activity.
• Maintains files on all warehoused equipment.
• Provides administrative support and assistance in support of military contingency operations, i.e., Bosnia,
Hungary, etc. Prepares paperwork for shipment of equipment to different locations throughout Germany and
to the United States. Uses Excel, Word, Access, Windows, etc., to accomplish missions.
• Contacts supported customers by telephone and by E-MAIL.
Accounting Technician - 266th Finance Command April 1996 - August 1996
• Processed different finance transactions for most Army and Department of Defense organizations. Assisted in
receiving, examining and verifying the completeness and accuracy of accounting data and accounts payable
records.
• Assisted customers with questions relating to their finance accounts.
Self-help Clerk - 414th Base Support Battalion February 1996 – April 1996
• Issued supported customers with different items and equipment to maintain family quarters.
• Checked databases to make sure that customers requiring assistance were authorized to use the Self-help
services.
Inspection Coordinator/Supply Technician - Lockheed/Martin August 1994 -October 1995
• Planned and coordinated all inspections conducted by contract and military personnel, to inspect equipment
and vehicles at different military location throughout Germany.
• Made transportation arrangements for contract personnel when needed for overnight travel.
• Maintained skill in customer relations.
• Used different types of office equipment, i.e., a fax machine, a copy machine, computers, etc., to accomplish
daily assignments.
• Maintained time and attendance.
Supply and Accounting - U.S. Army Wiesbaden May 1993 - July 1994
Customer Service Representative
• Responsible for the processing of the daily cycle as it pertained to different managers.
• Made sure that supply documents were accurate before entering into the computer.
• Worked as a CLIX Item Manager with the Customer Assistance Section.
• Helped customers with supply problems and questions. Supervised 15 personnel in inventorying and
accounting for $3 million worth of equipment.
• Worked as a motor vehicle dispatcher at the Transportation Motor Pool. Dispatched more than 300 vehicles to
include school buses monthly.
• Worked daily with no supervision.
Supply and Accounting Specialist - U. S. Army Frankfurt, February 1989 - May 1993
• Processed excess reports and report of surveys.
• Ability to accomplish all assigned missions in a timely manner.
• Established a good working relationship with employees, resulting in a 99% inventory accuracy up from a
previous 75% average in CLIX supply. Maintained a good rapport with supported customers.
• Improved customer service by being able to relate to customer needs and problems.
• Issued supplies to supported customers.
• Compiles data to prepare for weekly reports to the Chief of Supply.
• Used different sizes of forklifts to move items throughout the warehouse.
• Helped co-workers to assemble information for quarterly reconciliations with supported customers.
Contact this candidate