Customer Service Manager
Resume:
Manita Paul
Miami Gardens, FL *****
******.****@*****.***
Customer Representative
KEY SKILLS:
Customer service expert
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Many years of experience providing customer support in busy call
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center environment for most in demand credit card
Adept written and verbal communicator
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An unwavering commitment to customer service with the ability to
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build productive relationships, resolve complex issues, and win
customer loyalty
MS Office
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Data entry (40 wpm)
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PROFESSIONAL EXPERIENCE:
Instant Rehab Center (Davie, FL) Front desk rep 03/2010-05/2013
Greet patient upon entrance
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Collect new patient form
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Update patient file
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Scheduling follow-up appointments
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Answer multiple phone line, Faxing, Filing
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Verify appointments with patient by phone
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Data entry
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Providing good quality customer service to patient
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National Title & Insurance Inc. (Miramar, FL) Front desk 01/2005-
11/2006
Greet client upon entrance & via telephone
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Good communication and listening skills
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Answering phones, taking messages, transferring information and
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providing basic answers to client questions
Data entry
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Clerical assistance to office staff members, such as typing letters and
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correspondence
Overseeing the day to day operation of the office, such as office
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supply and building maintenance
Time management and multitask
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PRC- American Express (Miami, FL) Call center TM lead 02/2007-
12/2009
Perform the tasks of monitoring, organizing, and coaching team on
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daily basis
Strong communication and persuasive skills
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Handle responsibilities of communicating the company’s purpose,
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core values, vision to the team
Identify new ways to increase the opportunities of sales and services
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Handle escalated calls, complaints, questions, and queries as
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required
Facilitate cross-functional communication within employees to
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improve working environment
Draft general reports on performance and targets of team members
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as well as ensure they exceed the targets
Fast pace in delivering extraordinary results measured by customer
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satisfaction with effectiveness, efficiency, and quality
LANGUAGES: English and Creole
REFERENCE:
Rehab Center Manager/ Channing L.: 786-***-****
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Title & Insurance INC. Office Manager/Charlene F.: 305-
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904-9255
PRC Recruiter/Linda C. : 754-***-****
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Contact this candidate