Customer Service Representative

Manise Angervil

**** ********** **. ******** **, 30092 321-***-**** *******@*****.***

CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT

• Project Support – planning, budgets, team communications

• Full-Cycle Business Experience- project support; technical services; sales/account

management; payroll

• Technical Assistance – 6 years of troubleshooting

• Data Entry- 35wpm

TECHNICAL SUMMARY:

Networking/Communications: LAN; WAN; TCP/IP

Operating Systems: Windows Vista/7/8, Linux

Tools/Languages/Software: Avaya, Oracle, Java, Visual Studio MS Office Suite

Browsers: Internet Explorer, Mozilla Firefox, Safari, Google Chrome

Experience

AAA Orlando, FL July 2011 -present

Customer Service Representative

• Assisting members with Emergency road side calls

• Accepting payments, answered billing questions, process adjustments, sales

Walgreens Orlando, FL May 2010-July-2011

Customer Service Representative

• Assisted customers with new program implemented

• Providing troubleshooting on the Balance Rewards program

• Handled incoming calls from customers and ensure that their issues are resolved

• Suggesting to customers about other products and services to better serve their needs

InCharge® Education Foundation. Orlando, FL April 2009- April 2011

Certified Bankruptcy Counselor

• Assisted clients to complete the process of them getting certified for bankruptcy

• Assisted potential customers by answering product and service questions

• Troubleshooting system and network problems and diagnosing and solving

hardware/software faults

• Educate the customer where applicable to prevent the need for future callbacks

Sterling Customs Painting. Orlando, FL Jan 2006 – Feb- 2009

Administrative Assistant

Maintaining and updating employee records on payroll system.

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• Scheduled and coordinate meetings, appointments and travel arrangements for managers

• Provide administrative support including mailing, scanning, faxing, and copying

Education

Business & Criminal Justice - Seminole State College Sanford, FL. Sept 2006 - present

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