Customer Service Representative
Resume:
Lea Phillips
**** ***** ***, **********, ** *****
**************@*****.***
1. Proficient Customer Service Representative looking for an opportunity
Summary
to use my knowledge and experience to help grow into a Database
Administrator.
2. Creative student adept at developing innovative design concepts. Brings
knowledge from coursework in Management Information Systems.
3. Ambitious student with excellent research, time management and
problem solving skills.
4. Demonstrated achiever with exceptional knowledge of Microsoft Excel.
5. Skilled at learning new concepts quickly, working well under pressure,
and communicating ideas clearly and effectively.
6. Extensive computer training, including knowledge of multiple
networking environments and business software packages.
7. Advanced Excel spreadsheet 15. Creative problem solver
Skills
functions 16. Results-oriented
8. Data analysis 17. Works well under pressure
9. Report development 18. Independent worker
10. Report analysis 19. Effective multi-tasker
11. Database management 20. Team player
12. Shipping professional 21. Professional and mature
13. Quick learner 22. Maintains confidentiality
14. Exceptional communication
skills
Bachelor's Degree in Management Information Systems 2014
Education
Upper Iowa University, Fayette,IA
Career History & Accomplishments
Customer Service Representative, Snyder's-Lance Private Brands, 2013-
Burlington IA 2014
23. Collaborated with the sales, marketing and support teams to
launch products on time.
24. Led communication with stakeholders regarding product
goals and progress made.
25. Tested new technology-based global projects such as Oracle
11i, and Oracle R12.
26. Coached and mentored 4 new staff members.
27. Created innovative and intuitive Excel spreadsheet to
track key performance indicators such as orders changed.
Order Entry Coordinator, Snyder's-Lance Private Brands, Burlington 2006-
IA 2013
28. Created innovative and intuitive Excel spreadsheets to track
key performance indicators such as orders processed, and
shortage reasons.
29. Led communication with stakeholders regarding product
goals and progress made.
30. Entered numerical data into databases in a timely and
accurate manner.
31. Produced monthly reports using advanced Excel spreadsheet
functions.
32. Added new material to file records and created new records.
Shipping Clerk Team Lead, Snyder's-Lance Private Brands, 2005-
Burlington IA 2006
33. Coached and mentored 4 staff members, including input on
performance reviews.
34. Led communication with stakeholders regarding product
ready times.
35. Established criteria for each milestone within the product
roadmap as a means to measure developmental progress.
Shipping Clerk, Snyder's-Lance Private Brands, Burlington IA 1996-
2005
36. Entered numerical data into databases in a timely and
accurate manner.
37. Produced monthly reports using advanced Excel spreadsheet
functions.
38. Organized forms, made photocopies, filed records and
prepared correspondence and reports.
39. Outlined the appropriate process and procedures necessary to
fulfill and complete inquiries.
40. Maintained accurate stock records and schedules.
41. Established long-term customer relationships through prompt
and courteous service.
Contact this candidate