Quality Assurance Network
Resume:
Joe Stimpson, MCSE, CCNA
**** ********** **** ****: 757-***-****
Virginia Beach, VA 23456 Email: ***.********@*****.***
EDUCATION
ECPI College of Technology Virginia Beach, VA
A.A.S. Computer and Information Science February 2002
Major - Information Technology/Networking
CERTIFICATIONS
• MCSE, Microsoft Certified Systems Engineer
• CCNA, Certified Cisco Network Administrator
EXPERIENCE
Eurpac Virginia Beach, VA
Network Administrator 8/12 – Present
• Responsible for ensuring that all systems are compliant with the Business Continuity Plan
• Works with IT Management on making hardware and software recommendations, focused on cutting
costs, improving quality and expanding services
• Day-to-day oversight and administration task include the following:
o Collaborate with other team members and business units to identify and develop scalable network
designs, solutions, and policy recommendations.
o Configure, test, and maintain LAN/WAN equipment and related services.
o Create and maintain comprehensive documentation for internal network, including the LAN diagram,
inventory, IP scopes, access point monitoring.
o Maintain key infrastructure applications, including Active Directory/DNS/DHCP/DFS
o Support and maintain user account information including rights and security group policies
o Monitors and recovers disc space; Creates network shares
o Maintains 2010 Exchange Server; Mailboxes/Contacts/Distribution List/Public Folders etc.
o Server builds: installation and configuration
o Creates documentation and provides training on various topics for employees
PlanIT Technology Group Virginia Beach, VA
Desk Support Analyst 6/10 – 7/12
• Provides Level 1 and 2 end user support via telephone, email, on-site interaction and remote software
based on client specific requirements
• Flexibility in day-to-day task includes:
o Using SCCM tool for remote deployment of software to user's desktop.
Support for laptop VPN configuration
o
Creating network accounts and email accounts for new users
o
Analysis with recommended solutions for non-critical LAN problems along with the
o
rationale of the remediation.
Ensuring the following documentation outlined in the SOP Escalation Process are
o
gathered and submitted via the ticketing system
Cegedim Dendrite Intl. Chesapeake, VA
HelpDesk Support 11/08 – 3/10
• Provides internal technical support to District Managers and Pharmaceutical Sales Rep end users.
Daily responsibilities consist of:
Opening a ticket for every call and providing thorough documentation of troubleshooting
o
performed to resolve issues
Following appropriate procedures for case escalation through different departments
o
Taking ownership of every unresolved ticket and provide follow-ups every 48 hours until the
o
issue has been resolved
Providing education and training on proprietary software and web based tools
o
Unlocking user accounts and resetting passwords
o
Troubleshooting hard-wire and wireless internet connections
o
Assisting with the connection and configuring of company routers and ensuring VPN
o
connectivity along with troubleshooting any VPN errors
Troubleshooting synchronization failures and errors
o
Tsroubleshooting third party field approved hardware to include WAN cards, blackberry’s and
o
docking stations
Accurately diagnose hardware failures and ships out new hardware as needed
o
Remotely logs into end users laptops for the purpose of pushing software updates, driver
o
installs, and troubleshooting/resolving any other issues that can not be walked through over the
phone
Cox Communications Chesapeake, VA
HelpDesk Support 10/07 – 5/09
• Provides troubleshooting and overall resolution to customer with wireless home networks by ensuring
simultaneous Internet connection and enabling file & printer sharing.
• Ensures wireless security through WEP with unique keys, MAC level authentication and disabling
SSID broadcast
• Troubleshoots and resolves modem issues by resetting and provisioning or diagnosing as hardware
failure
• Resolves TCP/IP issues through troubleshooting and repairing WINSOCK, detecting ghost entries,
pinging DHCP servers, checking DHCP lease information and disabling server services when applicable,
checking NIC for speed issues caused by incorrect duplexes, running ping IP Block, NSlookup and trace
route information to track down problems
KIS Computers Virginia Beach, VA
Network Technician 08/06 - 09/07
• Ran Category 5 cable with multiple drops. Connected cables to patch panel and multi-port switches.
• Builds and installs customized rack and tower servers to support both small and medium size
businesses, utilizing both SCSI controllers and SCSI enclosures along with RAID technology and
configurations.
• Configured and troubleshot routers and firewall hardware
• Installed and configured Site-to-Site VPNs and Remote Access VPNs for the purpose of securing data
by implementing encryption and IPSEC.
• Experience installing and configuring Exchange Server 2003 and Veritas Backup software.
• Provided network planning, testing and analysis of e-mail system and spam prevention for network
users.
• Managed security policies to track events occurring on the network.
• Organized local and network access to resources on the servers.
• Performed upgrades and maintenance of clients, servers, and network equipment.
• Completed daily backups for the purpose of recovering from system failure.
• Set up print servers to monitor, configure, and control access to printers on the network.
• Works independently and in collaboration troubleshooting network services, protocols and
connectivity.
Collins Consulting, EDS/NMCI Contractor Norfolk, VA
LAN Administrator 1/06 - 8/06
• Provides daily Network administrative services in a large scale enterprise environment for contractors,
Navy and Marine Corps users on the NMCI network to include the following tasks:
Using remote services Tivoli and Net Meeting for troubleshooting
o
Using Active Directory to reset passwords, unlock, unhide and activate accounts
o
Also uses Active Directory to monitor software associated with different machines for the
o
purpose of pushing software remotely.
Troubleshoot and configure various legacy applications
o
Setup profiles and mailboxes for Legacy, Outlook 2000 and 2003 users
o
Assists customers with daily Import and Exportation of Personal Folders, Offline Storage,
o
Personal Address Books, Rules, Toolbars and Menus, Favorites, AutoSignatures, and Templates
files for the purpose of backing up
Configuration of LDAP service Master Key Plus for Outlook clients.
o
Troubleshoot File, Print and Exchange server connectivity issues
o
Map users to network printers and shared drives
o
Troubleshoot network share permission issues
o
Installation of PKI Certificates for users ensuring the access to secure websites, email
o
encryption and email digital signatures
ICT Group, Dell Contractor Chesapeake,VA
Help Desk Technician 04/05 - 11/05
• Provided technical support and troubleshooting for all Windows Operating Systems and the following
issues:
Performed OS reinstalls, upgrades, repairs on the system utilizing both the Operating System
o
CD in addition to the Recovery Console, and parallel installations to help back up information
when the GUI was not available.
Helped customers with the successful removal of Viruses, Trojans, Worms and Spyware.
o
Andrulis / DRC Corporation Vienna, VA
Project Analyst (Quality Assurance Analyst) 9/02 - 9/04
• Planed and conducted successful Citizenship and Immigration Services (CIS) Quality Assurance
Reviews nationwide (Travel 50%).
• Responsible for corporate laptop, credit card, and paying all expenses in a timely manner.
• Coordinated travel plans including: airfare, hotel, rental car and meetings with team members.
• Read previous Quality Review Reports and gather additional information as needed to complete
Quality Assurance Reviews.
• Reviewed and documented all findings, errors, or concerns relating to the various sections of the CIS
Program listed in the Standard Operation Procedures or Regulations.
• Analyzed/evaluated the quality and compliance with standards that governs the application process of
U.S. Citizenship and Immigration Services as stipulated by federal guidelines.
• Conducted entrance/exit briefing with CIS District Director or Site Supervisor.
• Responsible for writing and submitting Official Government Reports to Washington, D.C. HQ for
review.
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