Shift Manager: Customer Service, Cash, Computer/Paper Work, First Aid
Resume:
CHARLOTTE JENKINS
Kempston, Bedford
Bedfordshire
MK42 8NL
Tel: 012**-****** Mobile: 077********
Email: *********.*********@****.**.**
Profile
I am a young ambitious woman who enjoys working hard and being independent. I am confident and
well-spoken which are two qualities that I found have helped me in both the workplace as well as my
education. I am reliable and very hardworking which is shown through my commitment to my job and my
role there as a Manager, and also my University commitments. I have always worked very efficiently around
University and have no trouble with time management or workload, in fact I very much enjoy keeping busy
and being able to earn money to support myself and help my family.
Work History
May 2008-Present:
Shift Manager
McDonalds
Bedford
I have worked for McDonalds for over five and a half years now. I started as a Crew Member
and worked my way up to a Crew Trainer after a year and a half and then to a Shift Manager
which I have been now for three and a half years. I am First Aid at Work qualified; and this
does not expire until September 2016. On becoming a Manager I completed the Management
Course which gave me a City & Guild’s A level in Shift Management.
My job role involves me working with both employees and customers on a daily basis and
representing the company at all times. I am very proud of my achievements and certificate for
excellent Customer Service. Hospitality and Customer Care are extremely important job
aspects to me personally as I am quite passionate about working one to one with
customers, and feel I excel most in this area. I am in charge of the training within my store which
is quite a big responsibility as we offer our employees an Apprenticeship program worth five
GCSE's in Catering and Hospitality. Other responsibilities I have within the store involve the
cash management, complaint handling, Health and Safety regulations and general
managerial duties within McDonalds such as running shifts. After six years working for the
company I now wish to widen my experience within the work industry, and feel a
change in career would benefit me greatly.
References
Fran Freer: Shift Manager
McDonalds Bedford Interchange
Race Meadows Way, Kempston
Bedfordshire, MK42 7AZ
Email: **********@***.***.
Contact Number: 075********
Education
September 2011- Present:
University of Bedfordshire
Degree: Bachelor of Arts with Honours – English and Theatre Studies
I am currently in my final year and achieving an upper second class honours degree (2:1).
I wish to pursue my education further and study a Master’s Degree, this will be over one/two
days a week, therefore I wish to continue working around these days
September 2008- June 2011:
Bedford College
Two National Diploma’s at Level 3
National Diploma Level 3 in Public Services (Duration September 2008- June 2010).
Grade: PPP.
Access to Teaching Level 3 National Diploma (Duration September 2010- June 2011).
Passed with maximum credits at a Distinction Level.
September 2006- June 2008:
Hastingsbury Business and Enterprise College
As Level and GCSE’s
As Level: Drama – C
GCSE: English Language – B
GCSE: English Literature – B
GCSE: Math – C
GCSE: Science Double Award – CC
GCSE: Food Technology – B
GCSE: Physical Education – B
GCSE: Business and Communication Studies – C
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