Sales Customer Service
Resume:
Kathy Roberts
Home: 772-***-**** / Cell: 772-***-****
Port St. Lucie, Florida 34983
Email: ***********@*****.***
PROFESSIONAL SUMMARY
Results driven BUSINESS TO BUSINESS CONSULTANT dedicated to improving sales
performance, developing new strategies, building and maintaining
relationships and generating innovative ideas and implementing them to
execution. Recognized for the ability to build and maintain continued sales
through knowledge, trust, perseverance and entrepreneurial skills with a
strong work ethic.
Business to Business solution-based and consultative Sales Professional in
the
service industry
Demonstrates competitive drive and determination
Highly motivated hunter to include networking and door to door prospecting
Exercises creativity and independent judgment in developing sales
Impeccable customer service skills by cultivating relationships with new
and
existing customers
Strategic sales planning and methodologies
Effectively and successfully manages multiple projects and tasks
Proficient in computer software programs including MS Office,
Salesforce.com and other contact management programs
Articulate in oral and written communications
Self starter with the ability to work independently however a team player
Persuasive
Adept at meeting quota
EXPERIENCES
STAPLES INC. - PEMBROKE PARK, FLORIDA 2012 -
2014
Staples, the leader in providing business solutions for business.
The responsibilities of a Business to Business Sales Consultant is to
qualify business accounts that meet the established criteria for all areas
of their business. Additionally to
effectively utilize the sales strategy and ensure the company meets revenue
and profit objectives through targeted prospecting of mid-size and large
accounts.
Business to Business Sales Consultant
Research, develop new customer base, contacts and or prospective leads
Create relationships with multi-level decision makers through phone, in
person, weekly mailer campaigns, and presentations
Work with a defined sales quota
Understand all areas of opportunities and needs with prospective client
Utilize consultative selling skills to determine customer needs
Manage all prospects, accounts and new clients in Salesforce.com
Follow up with customers monthly to guarantee success with program
Kathy M. Roberts
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COVERALL NORTH AMERICA - BOCA RATON, FLORIDA
2008 - 2012
Coverall North America is one of the largest janitorial companies in the
country. Coverall offers service contracts for commercial cleaning in
addition to special services for many types of businesses and industries.
Senior Sales Consultant
Develop and identify new business opportunities in a variety of territories
and secure annual service contracts.
Generate new leads either by prospecting, referrals, networking functions,
media sources
Revise presentations often to fit market segments with the goal of
increasing business
Complete time surveys, maintain and manage all new client base, generate
proposals
98% Self generated sales, closing ratio average 32% (industry standard
21%)
Consistently maintained and or exceeded quotas
Ranked in the top eight in sales in the company then promoted to Senior
Sales Consultant after 1.5 years of service
Won large company bonus in 2011 for most Self Generated Sales and Closes
AMERICAN HOME SHIELD - MEMPHIS TENNESSEE
2004 - 2007 American Home Shield, one of the nation's leading home
warranty providers with offices throughout the United States American Home
Shield offers a value-added service and marketing tools to real estate
professionals enhancing their listings by attracting buyers.
Account Executive
Scheduled appointments daily with Brokers, Sales Managers and Office Team
Leaders to educate and train Realtors.
Generated reports, cold called new business, as well as maintained and
updated account information.
Conducted one on one and group presentations to individual offices which
explained the reasons why a home warranty program was a viable solution for
Realtors listings as well as protection and a competitive edge to their
buyers.
Managed account base with current and accurate information
Provided new agent training for the home warranty processes
Taught Risk Management Training to Realtors which helped them understand
more in depth legal information about their Contracts, Advertising and
Stigmatized Properties.
Grew territory from seven client offices to over 300 offices.
Consistently have met and or exceeded my monthly and previous years' quota.
Grew non existent business by developing new prospects to $288K territory
annually, on a continuous basis presented program and new marketing
materials, trained new agents for new and existing real estate offices,
signed new offices and asking for the business.
PROFESSIONAL DEVELOPMENT
Pathfinders - Indianapolis, Indiana Retail Franchisee Training - Columbia,
Maryland
Catonsville Community College - Catonsville, Maryland
Patricia Stevens Institute - Baltimore, Maryland
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