Customer Service Sales Representative
Resume:
Cedric Wall
Winter Springs, Florida 32708
**********@*******.***.***
EDUCATION
University of Central Florida Orlando, FL
Bachelors’ of Science in Human Resource Management- Class of 2012
Valencia Community College Orlando, FL
AA degree in Business Administration
Fayetteville State University Fayetteville, North Carolina
96 credit hours earned towards a Bachelor’s degree
OBJECTIVE
To use company resources to utilize employees’ talents with the goal of achieving organizational
objectives. To move individuals into, thru and out of an organization by assisting with the design
and building of new training programs for all employees. Consult with HR Leadership, Sales
and Service Managers to determine the training and curriculum development priorities. Create
training manuals, multimedia visual aids, and other educational materials. Moreover, develop
testing and evaluation procedures and content for new and veteran agents.
ABOUT ME
I am highly ethical and believe in being honest at all times. I thrive in organizations that have
strong cultures and values. Throughout my employment I have come to notice that working
within teams has become one of my strongest points. I do not mind being the leader as well as
the follower as long as the task at hand has been accomplished and the needs of the organization
have been met. I am self-motivated, goal oriented, and never afraid to go the extra mile. I love
working with people and helping them meet their goal. I see myself as being friendly, obedient
and honorable.
TECHNICAL SKILLS
I possess an array of technical skills which include operating Oracle, Microsoft Word, Microsoft
Outlook, Microsoft Excel and Microsoft PowerPoint. I have had extensive training in recruiting,
word processing and data storing. Frequently, I have held the task of properly handling
confidential information, advising and appointment setting. I also possess excellent written and
oral communication skills, account research, customer service and up-selling.
EXPERIENCE
4/2013- Present
SoftRock Orlando, FL
Employment Specialist
While employed at SoftRock I hold the task of receiving inquiries from potential candidates
seeking employment. My current position requires that I screen these candidates to ensure that
the employee has the competencies to complete the tasks that are assigned. While screening the
candidates I also notify the candidates of their education options. If interested, I then connect the
inquirer with an advisor who discusses the educational options available to them.
1/2010-7/2011
Kaplan University Orlando, FL
Senior Admissions Advisor
During my time of employment at Kaplan University I acted as a Senior Admissions Advisor.
My duties included being the first point of contact for all incoming students. This entailed
making the initial contact with the perspective student and administering the proper assessments
to test the students’ cognitive ability. I also received, handled and properly stored confidential
information pertaining to students. As a Senior Admissions Advisor I used my expertise to
advise students on which programs would be the most beneficial to help them reach their
personal and professional career goals. Often I collaborated with the financial aid department to
ensure proper funding for new and returning students and I would also make contact with the
students’ former institutions to personally request student records.
6/2008-12/2009
Next Level Communication/ Innovative Telecom Solution Orlando, FL
Sales Representative
As a Sales Representative for Next Level Communication/Innovative Telecom Solution I acted
as a sales consultant for AT&T. While employed at Next Level Communication/Innovative
Telecom Solution I provided customer service and sales in a call center environment for the Long
Distance Promotions Team for AT&T by receiving and making calls to executives of companies
who have contracts with AT&T. This was done to ensure accounts were being managed properly
and meeting the qualifications of the business needs. I was in charge of upgrading, consulting
small business customers and regular business customers to unlimited long distance service plans
and rates. I also acted as team lead for the training of new employees.
01/2008-06/2008
J&W Consulting Firm Winter Park, FL
Sales Representative
While employed with J&W Consulting Firm I provided customer service and sales in a call
center environment and qualified customers to receive a lower interest rate on credit card debt.
Daily I entered customer information into the database. I partnered with various Credit Card
companies to ensure clients were in good standing and eligible to receive reduced interest rates.
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