Technician Office

Location:

Posted:

April 19, 2014

ROBERT L. BRANDON *************@***.***

1775

SUMMARY OF QUALIFICATIONS

Experienced and proficient in troubleshooting and maintaining desktops & laptops for over seven years

and five years installing, maintaining, & troubleshooting of hi-tech laser copiers, and refurbishing CRT

Monitors & LCD’s. I have Fundamental proficiency in HTML, Visual Basic 2010, Java and Microsoft

Office 2010 Professional Suite. I have additionally acquired multiple IT certifications.

RELEVANT WORK EXPERIENCE AND DUTIES

PC Support Specialist

Freelance laptop, desktop PC, and laser printer repair technician. Provided single point of contact for end

users; consumers. This includes installing, diagnosing, repairing, maintaining and upgrading PC hardware

and equipment & software, utilizing technical documentation & troubleshooting skills to ensure optimal

workstation performance. Providing end-user assistance & troubleshooting in person, by telephone, and

via email. Assist users with research, evaluation, and purchase recommendations of new pcs and

peripheral equipment.

EDUCATION AND CERTIFICATIONS

• Photocopier Repair and Xerography Certificate

• CompTIA A+ Certification

• CompTIA Network+ Certification

• Microsoft MCDST Certification: Supporting Users and Troubleshooting Windows XP

• MCITP Certification: Microsoft Desktop Support PRO Windows Vista Consumer Support

• CompTIA Printing and Document Imaging Certification (PDI+)

• Technical Diploma - Computer Programming and Systems Design

• General Equivalency Diploma

TECHNICAL WORK EXPERIENCE

• Office Machine Repair Technician Combined Office Products

• Photo Copier Repair Technician ESKAY Business Systems

• Computer Repair Technician International Business Machines (IBM)

COMMUNITY SERVICE

Volunteer PC Support Specialist - Family Forum – Refurbished donated desktop PCs; upgrade desktops

& laptops. Assist end-users with Microsoft Word to create resumes, how to do an internet search,

establishing an internet connection, and creating an email account.

VETERAN