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Management Customer Service

Location:
Panama City, FL
Salary:
80k annual
Posted:
April 19, 2014

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Resume:

RAFAEL E. TORRES

Venezuela, Celular: +** ***-***.49.48 ***********@*****.***

Summary

Extensive knowledge in computer network design, service definition and other technologies associated with IP-based

networks. Planning IP address, VLAN, IP network security, video conferencing, content filtering, designing and

implementing perimeter security solutions developed in free source code applications. High degree of knowledge in

planning, management and implementation of performance management solutions for real-time network, which allows

capacity planning and operations in various operational areas that, may be associated with strategic processes and / or

substantial within the organization.

Highlights

IP Network design, configuration and support New technology and product research

Network diagram design for support OpenBSD Firewall design knowledge.

Debian Filter content design Debian Transparent proxy design

Traffic bandwidth manager knowledge Protocol analysis

Extensive knowledge in video conference Human resources management

O. S. Debian, OpenBSD, Windows XP/7 ITIL knowledge

Experience

Electric Power Ministry

The ministry is responsible for all matters relating to the formulation, monitoring and evaluation of policies and

regulation, planning and supervision of the activities of the National Executive on electric power, nuclear power and

alternative energy.

Situation Room Technology Coordinator . September 2010 - April 2013

Experience / Achievements: Planning, installation and operation of the technology that would support the Command

Post Electric and Post Presidential command was performed.

Project Highlights:

• Installation of data network.

• Plan pilot IP telephony.

• National Conference Video System and its integration with different technologies for CORPOELEC Corporation.

• System call recording for IP telephony based on centos operation system.

• System monitoring and television based media TVLog.

• TV remote monitoring system in IP based DVR.

• Maintenance and operation of the Video Wall system.

• Annual Maintenance Plan for technology situation room.

• Development of Technological Processes situation room.

• Integration of the Homeland Secure Network Command Post Presidency with National Electric Sector.

• Support for different ministries and / or government agencies in technology.

• Responsible for the technology platform used in the mock Tsunami "Caribe Wave 2013 ".

• Development of Protocols for substantive operational processes to be used in different cases of mass broa dcast

messages for both Corpoelec corporation and ministry of electric power

• Draft Plan Rector "2010 -2014" to Lan and Wan Network Corpoelec Corporation.

• Development of Draft immediate action to Corpoelec commercial offices.

• Integration of IP networks for the unification of the former subsidiaries

Caroni Electrification EDELCA

It was one of the subsidiaries of the National Electricity Corporation of Venezuela a state company in charge of the

electricity sector in the country. EDELCA was the company's largest hydroelectric generation in the country, as it

produces about 75% of the electricity consumed in Venezuela

Operations Engineer IV. November 1980 - August 2010

Experience / Achievements: Planning, installation and operation of technology was conducted in different areas both

strategic and administrative support core processes in the organization.

Project Highlights:

Responsible for the installation, monitoring, maintenance and continuous improvement to the differen t national

network.

Responsible for the development, monitoring, maintenance and necessary improvements to the system data

acquisition in real time SCADA, Central Micro Hydroelectric Canaima, interconnection against data networks in

Guyana, promoting information management Maintenance Plan sector power in that locality.

Support the Disaster Recovery plan.

Responsible for updating the data network platform on a national basis.

Specialist management Network Management applications.

Application Development Specialist for Content Filtering.

Specialist in the development of applications for Security Perimeters developed in OpenBSD.

Improvement Project Video Conference Systems.

Developer Security Policies for highly strategic networks.

Participation in the development of several solutions for network environment based on open source.

Logical Network Design Data CVG EDELCA Nationwide.

Preparation of Annual Budget Plans.

Preparation of Annual Maintenance Plans.

Technical Leader for the integration of the subsidiary Desurca with EDELCA.

Technical Leader at CONATEL EDELCA representative for Network Management Domain

Education

Graduate Management and Telecommunications Technology.

Metropolitan University. Caracas - Venezuela. (2005) Outstanding Thesis.

Systems Engineering.

Bicentennial University of Aragua. Maracay - Venezuela. (2000)

Systems Specialist.

Bicentennial University of Aragua. Venezuela - Guarenas Extension. (September 1999)

Technician University Level in Computation.

University: I.U.T. Isaac Newton Guarenas - Venezuela. (1996).

CCNA Cisco Certified Network Associate I CCNA Cisco Certified Network Associate II

College Fermín Toro 12-2001 Fermín Toro College, 6-2002

HP OpenView Network Node Manager Fundamental of System Administrator for Solaris 8

Hewlett- Packard de Venezuela, 08 -2002 SUN, 09-2002

Culture and Customer Service CCNA Cisco Certified Network Associate III

Forging, 11-2002 Fermín Toro College, 8-2002

Applications for Remedy Service Desk Microsoft Operational Framework

De Jongh Computing System, 11-2002 Microsoft, 03-2003

Communications and Computer Security Network Technology

Central University of Venezuela 07 -2003 Latin American Networking School, 10 -2003

Integration of High Performance Teams Wireless Networks for Data Transmission

Technical Institute of Analysis and Organizational National Experimental University of Guayana FUNDAUNEG 04 -2004

Strategies, 11-2003 Network Management

Integral Project Management Vision Central University of Venezuela 08 -2004

American Institute of Project Management 07 -2004 ITIL Foundation for IT Service Management

HP Education Service

SDH TRANSMISSION SYSTEMS

Simon Bolivar University, 06 -2005



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