Medical Assistant Customer Service
Resume:
Cindy Dimsey
Port Saint Lucie, FL 34952
**********@***.***
PROFILE
-An experienced, proficient, and proactive Clinical Office Coordinator/ Medical Assistant with sound
knowledge of technical support, office protocol, billing, marketing, clerical, and many other skills.
Excellent leadership, communication, and multi-tasking skills both front and back office. Outstanding
customer service, interpersonal abilities, and exceptional conflict resolution. Admirable staff training and
productivity motivation.
TRAINING
-Greater than 5 years experience in the medical/clerical field.
-Greater than 3 years experience in a management position.
-Sound ability to use critical thinking to resolve common office issues.
-Excellent knowledge of clinical and clerical equipment and programs; i.e. Microsoft Office and Word.
-Ability to lead others with constructive and positive motivation.
-Experience with payroll and bank deposits.
-Remarkable ability to carry out verbal and written communications quickly and efficiently.
-Sound knowledge of medical office procedures and medical regulations.
PROFESSIONAL HISTORY
MJM of West Palm Beach
Assistant Office Supervisor/ Lead Medical Assistant
12/2011 – 3/2013
-Uphold office policies and keep environment upbeat but professional when management travels to
second office.
-Help staff resolve any patient complaints or office issues with a courteous and professional manner
-Maintain systemized inventory and reorder office/ clinical supplies as needed.
-Cut down excessive supply spending by keeping accurate and organized log
-Blood draws and specimen processing
-Accurately obtaining patient information during assessment and triage.
-Acquiring referrals and authorizations through multiple insurances.
-Answer phones and take down accurate messages, appointments, scheduling, and medication requests.
Supervisor/ Trainer
Cardiopulmonary Associates of Martin Memorial Health Systems
4/2008 – 12/2011
-Assist Office manager with payroll duties
-Interview prospective employees
-Responsible for overseeing delegated tasks both front and back office.
-Maintaining open lines of communication between clinical and clerical staff.
-Update and accurately log patient information.
-Train and assess new employees.
-Assist physicians with procedures.
EDUCATION
-MedVance Technical Institute
Stuart, Fl
Certification in Medical Assisting 2008
BLS Certification
Associate Degree in Science obtained at Indian River State College
PROFESSIONAL REFERRENCES
Sandhya Menon, MD
Doctor of Internal Medicine MJM of West Palm Beach
Dr. Isabel Casariego
Doctor of Internal Medicine and Family Care for Cardiopulmonary Associates
Jessica Marshall
Certified Medical Assistant Supervisor
PERSONAL REFERRENCES
Jackie Nalley
Asistant Manager Riverbend Learning Center
Gina Edwards
Director of Billing, Hospice of Okeechobee
*******@*****.***
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