Customer Service Sales

Jim F. Glenn, Jr

C 770-***-**** H*** *** ****

**********@*****.***

EDUCATION

B.S.in Business Management, West Georgia College, Carrollton, Georgia

EMPLOYMENT HISTORY

Collections Rep US Auto Finance/Randstad Lawrenceville GA Jan 2014-

Apr 2014

. Collecting on past due contract balances

. Making future payment arrangements for clients

. Updating personal and employment information for customers

Policy Services Rep Ceridian/Kelly Services Atlanta Georgia

Dec2012-Feb2013

. Processing year end and month end tax filings for clients

. Contacting former and new clients to obtain new business

. Making sure each client's payroll was completed accurately

Assessment Coordinator Alere Health Marietta Georgia Mar

2012-July2012

. Enrolling pregnant mothers into their insurance company's Prenatal

Program

. Explaining to members what procedures were covered with their insurance

plan

. Making sure the providers knew of all complications in the pregnancy

. Calling 80+ outbound pregnant mothers a day

. Inbound/Outbound Call Center

Dispatch Support Rep Philips Healthcare Atlanta, Georgia

Nov 2011-Jan2012

* Assigning engineers to the appropriate hospital location

* Insuring all procedures were documented in the crm tool(Inbound Call

Center)

* Making sure any accidents were dealt with immediately(Temporary

Assignment)

* Determined if remote technical assistance was needed or dispatch

Customer Service US Motivation Atlanta, Georgia

Dec 2010-Feb2012

* Replying to emails on statuses of items ordered

* Tracking phone and email orders in our tracking system(Temporary

Assignment)

* Developing response templates to answer participant's questions

* Answering questions about the quality of the products ordered

Customer Service Rep Crawford and Co Atlanta, Georgia

Oct2010-Dec2010

* Assisting oil spill claimants on filing emergency and final claims

* Answering all questions relating to oil spill claims

* Making sure all proper claim procedures were followed

* Processing in excess of 90 inbound phone calls on a daily basis

* Inbound Call Center(Temporary Assignment)

Survey Data Technician L-3 Group Atlanta, Georgia June'08-May'09

. Collecting employment data from prospective businesses

. Analyzing current data with previous data received from business

managers

. Extensive use of software applications Microsoft Word, Excel and SAP

Inbound/Outbound Call Center(Contract Assignment)

Account Coordinator AIU Atlanta, Georgia

Mar'07-Dec'07

* American Intercontinental University

. Contacting students about their interest in attending college

. Making sure prospective students are able to speak with an admissions

advisor

. Confirming physical and email addresses to send university

information

. Inbound Call Center(Contract Assignment)

Customer Relations Vera Hollis Blackshear Fund Decatur GA

Nov'05- Apr'07

. Planning VHB Day Annual observance and workshops-part time

. Making follow up calls to former recipients on their future endeavors

. Analyzing and Correcting formal documents distributed to students-Non

Profit

Local Sales Associate MCI, The Neighborhood Alpharetta, GA

Feb'02-Nov'05

. Business to Business Sales of Phone Service Warm/Cold Markets

. Explaining the benefits of the phone service to prospective customers

. Answering any questions concerning disputes and discounts with this

phone service

. Inbound/Outbound Call Center

Underwriter/Policy Services Atlanta Casualty Ins Alpharetta Ga

May98-Sept'02

. Inputting car insurance quotes into a Microsoft Excel Spreadsheet

. Processing applications for insurance agents

. Making policy changes for all of our clients and processing claims

. Insuring quality customer service for clients and agents-Inbound Call

Center

EXPERIENCE SKILLS

Proficient in Grant Writing, Proofreading, Microsoft Word, Outlook, Excel,

and Access Georgia Work Ready-Certificate# CQGQ45GTMKGN-Gold Level

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