Customer Service Sales
Resume:
Rhonda L Coleman
Buffalo, NY 14215
Bryant & Stratton College January 2014 - Present
Work-Study Student
-Assist with day to day operations such as:
-Fax, make copies, update Excel spread sheets
-Recording information to the appropriate student rosters
-Update marketing materials as needed
-Make phone calls regarding internships and keep records updated
Key Bank February 2013 – April 2013
Loan Processor
-Adheres to established policies, procedures, and practices to ensure compliance with laws and regulations as well as
bank policies and procedures.
-Provides a variety of clerical duties; including but not limited to, copies, filing, distributing reports, preparing loan
files for underwriting and or closing, corresponding with loan administration, customers, and other outside individuals.
-Assist loan officers with loan processing and closings as needed.
-Actively involved in providing A+ Customer Service to loan clients as requested or needed.
-Gathers documentation from loan officers and or customers as needed.
-Assist in obtaining customer financial documents and information for bank lenders.
-Maintains and adheres to knowledge of products, rates, and regulatory requirements.
M & T Bank December 2012 – February 2013
Telephone Sales
-Assist in meeting or exceeding goals by deepening the existing relationships, developing new and profitable
relationships, and minimizing customer attrition.
-Assist in the delivery of quality customer service.
-Assist in developing an effective and efficient sales team.
-Assist in protecting the assets of the bank and our customers.
-Assist in overall operations, sales, service, audit, and staffing with a primary focus on sales.
Ultimate Staffing /Prometric November 2011-November 2012
Customer Service Representative
-Assist candidates with all aspects of the testing process from registration to test delivery
-Interface between candidates, clients and test sites in a professional and efficient manner
-Assist candidates with any and all questions/concerns regarding exams, sites and policies
-Escalate unresolved candidate issues to designated departments for further review
-Achieve and maintain all key quality and productivity metrics
Bank of America March 2008 – November 2011
Business Lending Senior Account Manager II
-Outbound-Locate and notify clients of delinquent accounts by mail or telephone
-Receiving payments and posting to client accounts
-Work with third party companies to determine what programs are best for client
-Keeping records of collection and status of account.
-Inbound- Process payments to credit card and loan accounts
-Offer client assistance with the best programs to assist with delinquent accounts
BGE Home June 2007- March 2008
Customer Service Representative
- Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer
issues/concerns.
- Give full attention to call volume and work to reduce response time.
- Promote the sale of available products and services, as appropriate.
- Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with
problem/issue resolution.
- Use professional judgment and escalate customer issues/concerns to management when appropriate.
- Perform outbound calls to survey customers and/or schedule services when necessary.
- Respond in writing to customer inquiries and/or mail company literature to customer residences.
M & T Bank November 2005 - June 2007
Chevy Chase Bank July 2001 – October 2005
Assistant Branch Manager
-Assist in the overall management of the branch- may step in for Branch Manager in their absence.
-Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable
relationships, and minimizing customer attrition.
-Assist in developing an effective and efficient sales team.
-Assist in protecting the assets of the bank and our customers.
-Assist in overall management of branch including operations, sales, service, audit, and staffing with a primary focus
on sales.
-Process wire transfers daily for existing clients
-Assist teller line during breaks, lunches and when short staffed to process payments, deposits, check cashing, audits of
cash drawers, audit of vault
HSBC Bank USA January 1996 - June 2001
Operations Manager
Sales and Service Representative (Branch/Contact Center)
-Assist in the overall management of the branch- may step in for Branch Manager in their absence.
-Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable
relationships, and minimizing customer attrition
-Assist in the delivery of quality customer service.
-Assist in developing an effective and efficient sales team.
-Assist in protecting the assets of the bank and our customers.
-Assist in overall management of branch including operations, sales, service, audit, and staffing with a primary focus
on operations.
Bryant & Stratton College September 2013 – Present
Paralegal
LexisNexis Paralegal Student Certification Completed - April 2014
Contact this candidate