Customer Service Sales

Kahlilah Taylor

CUSTOMER SERVICE PROVIDER

Savannah, GA

********@*****.*** - 912-***-****

WORK EXPERIENCE

Internal Sales Representative

AAPC - Salt Lake City, UT - December 2013 to Present

Responsibilities

OUTBOUND CALLS TO MEDICAL CODING AND BILLING REPS. AS WELL AS DOCTORS. SELLING

MEDICAL CODING AND BILLING BOOKS, CERTIFICATIONS, AND SOFTWARE. HANDLING ORDERS.

PROVIDE EXCELLENT CUSTOMER SERVICE.

Accomplishments

HELPED WITH TRAINING AND SKILL DEVELOPMENT.

Skills Used

SALES, CUSTOMER SERVICE, TIME MANAGEMENT

AVIS BUDGET GROUP

RENTAL SALES - September 2011 to September 2012

HELPING CUSTOMERS DECIDE ON THE CAR THAT FITS THEIR NEEDS AS WELL AS THEIR BUDGET

FOR TRAVELING PURPOSES

SALES

J.C LEWIS FORD - October 2009 to March 2010

SELLING CARS, HELPING CUSTOMERS DECIDE ON THE CAR THAT SATISFIES THEIR NEEDS AS

WELL AS THEIR BUDGET, BUILDING A RELATIONSHIP WITH NEW PEOPLE, NETWORKING, AMONG

MANY OTHER DUTIES.

CUSTOMER SERVICE REP II

CONVERGY'S - September 2007 to October 2009

CALL CENTER EMPLOYEE, CUSTOMER SERVICE, SETTING UP DIRECTV EQUIPMENT OVER THE

PHONE, TROUBLE SHOOTING, HELPING CUSTOMER SET APPOINTMENTS FOR SERVICE

OFFICE MANAGER

DRAINMAN PLUMBING - February 2005 to August 2007

FAXING, TYPING, PROPOSAL WRITING, OFFICE ORGANIZATION, OVERSEEING THE WORK OF

TWELVE PLUMBERS, SCHEDULING APPOINTMENTS, HANDLING CUSTOMER OBJECTIONS AND

COMPLAINTS, ENSURING THAT THE JOBS WERE DONE PROPERLY AND IN A TIMELY MANNER

• EMPLOYEE OF THE MONTH (8 TIMES), CUSTOMER SERVICE AWARD, EMPLOYEE OF THE YEAR

EDUCATION

SAINT LEO'S UNIVERSITY

July 2010 to Present

UNIVERSITY OF PHOENIX

September 2008 to February 2010

SKILLS

Propsal writing, interpersonal, legal research, customer relation and support

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