Customer Service Sales
Resume:
HARMALE SANDHU
********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
. Over 5 years of experience in Customer Service and 2 years of
experience in Order Entry
. Exceptional call centre and customer service experience, with the
ability to manage/diffuse volatile calls
. Ability to learn new applications, based on a strong knowledge of
existing databases such as AS400
. Excellent computer knowledge including Word, Excel Power Point and
Outlook Express
. Ability to work in a constantly changing environment and
consistently achieve quality standards
. Strong ability to communicate effectively both verbal and written
. Dedicated team player, who demonstrates initiative and independence
. Superior organization, time management skills and the ability to
prioritize competing tasks
EMPLOYMENT EXPERIENCE
Office Clerk
Mani Construction Inc
March 2013 - December 2013
. Respond to customer inquiries via phone and/or email regarding
information, pricing or other information
. Establish close working relationship with customers in order to
determine their needs
. Develop customer accounts, quote prices; secure orders; arrange
working dates
. Ensure all customer requirements and expectations are well understood
before the work order is executed
. Build a loyal customer base through dedicated customer service
. Prepare quotations and other correspondence.
. Issue receipts, Prepare Invoices.
. Maintain documentation of customer communications
Retention Specialist
Virgin Mobile Corporation
October 2012 - February 2013
. Deliver superior customer service to all
. Provide customer support by working with members to retain their
account and prevent deactivation
. Resolve issues and ensure that every member interaction is in
alignment with company quality values
. Follow-up with members within the agreed timeframe and meet all
commitments
. Capture data within systems and accurately record time management
information
. Meet and where possible exceed all personal and team targets
. Ensure feedback and call outcomes are accurately documented and
escalated using the relevant system
Customer Service Representative
Pylon Electronics
2011 - 2012
. Acted as a main point of contact for customers
. Dealt directly with clients and promptly responding to their inquiries
and requests.
. Responded to all client calls (telephone or email)
. Assisted and collaborated with laboratory to ensure delivery schedules
were met
. Prepared Sales Quotes,Sub Contract Requests and Repair Cost Estimates
. Prepared Purchase Orders and Shipping Documents
. Communicate any delay or changes to the Sales department
. Shipping and Receiving when needed.
HARMALE SANDHU
********@*****.***
Customer Service/Order Entry Clerk
Lodwick Transport, Mississauga
2010 - 2011
. Received orders via phone, fax, e-mail, EDI as well as from the
dispatch department
. Reviewed information and ensured that accuracy was maintained
. Entered up to 40 orders a day, into the AS400 system, often while
working in parallel with another Database system from another company
. Forwarded accurate orders to the dispatch department to allocate to
other parties
. Answered and responded to incoming calls from all customers and
drivers
. Alerted Dispatch of critical orders and assisted in resolving
problems affecting delivery schedules
. Updated company data files to ensure that the company and customer
information was updated
Customer Service Representative /Order Entry
DF Imports, Mississauga
2008 - 2010
Answered calls from consumers about products and availability
Processed telephone and fax orders and entered them in to the system
. Prioritize and establish delivery sequences for all priority orders
to be expedited
Processed customer returns, exchanges and defective products
. Occasionally dispatched drivers for delivery
. Professionally managed day to day operation when management was not
available
Travel Sales Representative
The Loyalty Group, Mississauga
2003 - 2008
. Increased sales by offering applicable sales products and services,
when booking airline tickets
. Promoted and up-sold to include hotel bookings and car rentals
. Promoted and sold travel insurance, cash tickets and "top up"
. Offered relevant redemption products to enhance Client experiences and
satisfaction
. Optimized booking systems and resources to increase sales
. Maintained strong product knowledge to offer the relevant products
. Followed booking procedures and guidelines to limit booking errors
. Achieved an 80% success rate in converting an inquiry call to a
booking call
EDUCATION
Toronto school of business
Lan design and computer programming diploma
St briget's school
High school diploma
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