Customer Service Medical

Laura Dowlen

**** ******* *** ***

Roanoke Va. 24012

Tel: 540-***-****

Email: **************@*******.***

Education [pic]

Northwest Airlines Portland, OR Certificate

Highland High Albuquerque, NM Diploma

To work effectively within a company that provides the opportunity for personal growth and

development as well as the opportunity for advancement.

Work Experience [pic]

Hotel Roanoke and Conference Center PBX Operator (July 2013- Now)

Answer the phones and direct them to the right department.

Guests call with problems, I document the problem on the computer and then radio the correct

department.

Monitor the computer for faxes coming in and send them to the right person, or department.

Quest Diagnostics Representative, Route Service (May 2011 - July 2013

Navigating the routes assigned with a combination of GPS usage and Map usage.

Pickup and Delivery of medical specimens and properly store them, in addition to the

transportation of said specimens.

Maintain Meticulous records to ensure that every specimen is tracked and recorded

Adherence to a very strict timeline as the specimens must be delivered on time

Using security clearance to pickup specimens from a Nuclear Facility.

Fairfield Inn & Suites Guest Services (July 2008 - May 2011)

Guest services professional in a 76 Room Hotel, hardworking, courteous. Answer phones, check

in guests.

Greeting guests, register guests check in/out with friendly and professional manner.

Monitor room availability throughout the day and ensuring efficient utilization; and

booking.

Always greeting guests by title and last name when obtaining and processing method of

payments.

Offer all guests quality customer service and familiarizing them with hotel amenities upon

check in.

Assisting guests with questions pertaining to the local area, shopping, business services,

dinning, etc.

Critical thinking when handling guest problems exploring options and solutions.

Driving the airport shuttle.

Worked alone most of the time.

Ryder Courier Service, Independent Contractor (August 2000 - May 2008)

Determine efficient routes, and drive safely.

Responsible for the prompt delivery of controlled drugs to different pharmacies.

Pick up and drop off bank work for SunTrust.

Strong ability to work independently.

Additional Skills [pic]

I have skills in Microsoft Word, Using a RF Scanner, Operating a cash drawer.

Great organizational skills.

Profound ability to use personal judgment.

Reference [pic]

References Available on Request

Contact this candidate