Training Quality Assurance

Motivated, interpersonal, mission oriented business professional with a

successful 26-year track record of effective leadership and operational

execution with a demonstrated history of producing accurate and timely

results in fast paced, complex, and stressful environments. Diplomatic

and tactful with professionals at all levels, effective communicator both

orally and written. Flexible, loyal, and able to maintain a positive

attitude under pressure; accustomed to handling sensitive and confidential

information. Competent and poised with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven and problem

solving environments with excellent team-building, coaching, and mentoring

skills. Military Veteran. Top Secret Clearance.

Career Summary

1981 - 2014: United States Army

Contract Officer Representative (COR), Lieutenant Colonel

? Responsible for providing independent government oversight for a 1.4

billion dollar foreign language interpretation and translation contract in

support of Operation Enduring Freedom throughout the Middle-East.

? Developed, coordinated and executed Quality Assurance Surveillance

Inspections in the areas of operations, logistics, and administration to

ensure contractor adherence and compliance to the Statement of Work (SOW).

? Provided actionable intelligence to enforce contract Performance

Objectives.

? Interacted with contractor and supported US Government agencies to

validate performance, identify deficiencies, provide technical direction,

and ensure implementation of corrective actions in accordance with the

contract terms, conditions, and specifications.

? Executed data analysis operations of key performance indicators and

implemented business intelligence processes to streamline information

controls and identify critical gaps to increase linguistic support over

25%.

? Safeguarded against fraud, waste, and abuse of US Government funds.

? Functioned as the organizations Operations, Logistical, and Information

Technology Officer.

Small Group Instructor, Command and General Staff College, Lieutenant

Colonel

? Responsible for the education and development of senior military leaders

in all phases of the United States Army Command and General Staff College

with a concentration on leadership, military history, and full spectrum

joint, interagency and multinational operations.

? Reviewed, synthesized, developed, and applied course materials, concepts,

and principles.

? Identified and coordinated learning objectives; administered graded tests

and writing requirements.

? Tutored and mentored students; secured and utilized training aids and

equipment; scheduled classes; secured and set up classrooms and facilities.

? Certified as a qualified instructor and administrator of the Myers-Briggs

Type Indicator instrument.

Operations Officer, Garrison Support Unit, Major

? Responsible for training, welfare, and professional development for over

50 soldiers of the Plans, Operations, Liaison, and Military Police sections

and supervised a staff of 35 while managing an annual operating budget in

excess of 12 million dollars.

? Directed and coordinated the planning, operations, training, liaison,

military police, and information management support for over 300 soldiers

assigned to the Garrison along with an average of over 3000 mobilizing and

de-mobilizing soldiers.

? Conducted daily update briefing to Fort Benning Staff Directorate and

Command on the status of deploying and re-deploying units to include

logistical, medical, and administrative deficiencies.

Liaison Officer, Garrison Support Unit, Major

? Responsible for ensuring the communication, coordination, and

collaboration between unit organizational leadership and post staff

directorates to ensure mission planning and execution.

? Established a strong and enduring relationships with post Operations,

Logistics, Administrative, and Medical personnel to ensure effective and

synchronized operations.

? Directed, lead, and managed the activities of technicians engaged in the

performance of duties related to the operational management and control of

the assigned equipment.

? Served as the chief technical specialist responsible for the monitoring,

operating, managing, and troubleshooting any component of the assigned area

of responsibility.

Company Commander, Captain

? Overall responsible for the training, health, welfare and morale of over

200 soldiers.

? Responsible for planning and executing individual training and collective

training of the company towards full mission readiness and for sustaining

mission readiness of materials and property valued at over $4 million

dollars.

Training Officer, Lieutenant

? Advised, planned, coordinated, and supervised training for over 200

soldiers. Prepared detailed training to support unit commander's policies

and strategies. Determined training needs, advised unit commander, and

prepared and conducted training.

2001 - 2010: Associate Director, Distributed Technology Total System

Services (TSYS), Columbus, GA

? Supervised a staff of seventeen software developers, business analysts,

and database administrators while managing an annual operating budget in

excess of 2.2 million dollars.

? Provided overall project management and support functions for application

development projects that streamlined business solutions and ensured

critical business processes operated.

? Received certifications in Six Sigma Yellow Belt and Information

Technology Infrastructure Library (ITIL) Foundations in IT Service

Management.

1994 - 2001: Senior Programmer Analyst, American Family Life Assurance

Company (AFLAC), Columbus, GA

? Responsible for developing distributed business applications to support

organizational goals and support business processes for the insurance

industry using Microsoft .net and SQL Server technologies.

? Gathered and analyzed business requirements and prepared detail

functional design documents to clarify and communicate system changes

and/or enhancements.

? Coordinated, developed, and supported applications which streamlined the

processing of insurance applications by minimizing application errors and

programmatically produced insurance contracts without manual processing.

1992 - 1993: Store Manager, Pilot Oil Company, Richmond, VA

? Responsible for managing a retail gasoline outlet, managing inventory

levels, conducting store audits and purchasing inventory from vendors.

Recruits, hires, trains and manages sales associates. Handles store

pricing, daily reports, deposits, payroll and all related administrative

functions.

? Supervises a staff of 12 and manages an annual operating budget in excess

of 750 thousand dollars.

1989 - 1992: Territory Manager, Crown Central Petroleum, Richmond, VA

? Fully responsible for eight retail, gasoline outlets. Set store budgets

and prices for each outlet, established and monitored inventory controls,

sales, deposits, and payroll. Handled all administrative functions to

include recruiting, hiring, training and managing store managers.

? Supervised a staff of 12 and managed an annual operating budget in excess

of 1.2 million dollars.

EDUCATION

Bachelor of Science in Computer Science Columbus State University,

Columbus, GA, 1994, GPA 3.64

Finance Officer Advance Course, Fort Jackson, SC 1998

Combined Arms and Service Staff School, Fort Leavenworth, Kansas 2000

Command and General Staff College, Fort Leavenworth, Kansas 2002

Faculty Development Course, Command and General Staff College, Fort

Leavenworth, Kansas 2006

Contracting Officer's Representative Course, Management Concepts,

Alexandria, VA 2010

AWARDS AND CERTIFICATIONS

Information Technology Infrastructure Library (ITIL) Foundations in IT

Service Management

Six Sigma Yellow Belt

Myers Briggs Type Indicator

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