Customer Service Representative

**** - **** ***** ****** *****,

Mississauga, ON L5M 0T8

Res: 647-***-****

Cell: 647-***-****

Email: *********@******.***

Sherries Grossett

Summary:

An individual with extensive international experience in customer service

who can work in a fast paced demanding environment. Knows how to set rates

and handle inquiries. Is highly organized, efficient and accurate, and has

strong administrative skills. Knows how to build strong relationships with

internal and external customers. Always maintains a positive attitude, is

highly trustworthy and can handle difficult tasks in a calm and confident

manner. Would be an asset to any organization seeking a loyal employee who

can make a positive contribution.

Key Strengths:

. Excellent interpersonal skills and customer focused

. Ability to work equally well in a team or alone

. Detail minded and analytical

. Ability to multi-task without losing focus

. Strong troubleshooting and problem solving skills

. Highly adaptable with a broad range of transferable skills

. Always completes tasks within allocated deadlines

. Ability to lead, train and motivate others

. Has a natural and approachable style

. Proven performance, results oriented attitude

Core Competencies:

. Cross functional Resourceful

. Analytical problem solver Demonstrated computer skills

. Methodical/consistent Decisive

Work Experience:

trios college, Mississauga, ON 2013-2014

Business Development Technology

. Certificate Course Completed

. Business Plan and Business Operating Expenses

. Financial Summary and Income Statement

. Cash Flow and Sales Forecast

Sameday, Worldwide, Mississauga, ON 2000-2012

Customer Service Representative 2009-2012

. Trained new sales representatives and new employees on our products and

services as well as on a variety of functions on the computer system.

. Handled customer inquiries and resolved their issues

. Trained others on TLC accounts

TLC co-coordinator/Customer Service Care 2000-2008

. Responsible for Executive Accounts and performing TLC to across Canada,

USA and International

. Proactive tracking lost shipments, shortages, mis-directs and late

arrivals, Tariff/Quotes

. Submitted daily spreadsheets containing Proofs of Deliveries and followed

up to status of 100% and Spot Quotes

Swift Sure Group, Oakville, ON (acquired by Sameday) 1989-2000

Dispatch Customer Service Clerk / Supervisor 1995-2000

. Administrative and clerical support for the Dispatch Unit

. Assigned shipment pickups to drivers and handled in-bound shipments from

drivers

. Dealt with Customer calls, provided pricing quotes and dispensed

information concerning delivery times, types of service available, etc.

. Liased with Swift Sure Agents across Canada regarding shipment pick-ups

. Supervised Drivers

. Dealt with deliveries and requirements, on-going dialogue with Swift Sure

Logistics Customer Service department

. Processed the full range of payroll and productivity/reports related to

the fleet; drivers and Dispatch unit

Customer Service Representative 1989-1995

. Responsible for customer inquires and service complaints

. Traced lost / delayed Domestic / USA / International shipments

. Monitored in-bound / out-bound shipments

. Assisted customers with their special needs, Spot Quotes Rates

. Trained and developed new employees

. Dealt with Swift Sure agents across Canada / USA and International

Mary Popkins International Employment Agency 1985-1989

Supervisor

. Responsible for the total Office administration, comprising budget

preparation, Accounts payable, receivables, banking and Employment

Contracts

. Organized and chaired meetings

. Interviewed prospective clients

. Conducted International correspondence seeking employment sponsorships

Education:

Trios College, Mississauga, ON, 2013-2014

. Business Plan and Business Operating Expenses

. Financial Summary and Income Statement

. Cash Flow and Sales Forecast

Sheridan College, Oakville ON, 1988-1990

. Upgrading Courses: Record Managements, Business English, Report Writing,

Word Perfect, Windows, Microsoft Office Suite (Excel, Lotus 1-2-3, Power

Point and Outlook)

Mahopac College, Mahopac, New York, 1981-1983

. Certificate, Business Management and Office Administration.

St Andrews High School, 1978

. High School Diploma

Other Relevant Courses:

. Bank Telling Training, Cashier Training Institute, New York

. Phone Power, Tele-prospecting, Telecom Canada, Toronto, ON

. The National Seminars of Canada Workshop and Nation Business Women

. Leadership and Customer Service

. TDG Hazardous Materials

Computer Skills:

. AS/400 experience, Word Perfect, Microsoft Office, Windows 2000, Lotus 1-

2-3

Leadership Activities:

. Board Member: Treasurer and Secretary, Engineering Constructors

Association, Swift Sure Group

. Member of the Social Committee, Sameday Worldwide

References supplied upon request

Contact this candidate