Customer Service Sales
Resume:
Tearrica Miller
Huntsville, AL 35806
******@*****.***
Hardworking, dependable, persistent, self-motivated professional with
proven ability to build rapport with an array of people at all levels to
deliver superior outcomes. Excited to work for a company or organization
that places emphasis on innovation, a high level of customer service and
care for the individual
Career Objective
To work for a company that is committed to a high quality of customer
service through innovation, professionalism, and loyalty to the customer.
Areas of Expertise
Excellent Customer service professional Supervision of staff
Operation of Higher level office Equipment Technical support and
billing databases
Conflict resolution skills Communication on all
levels
Experienced Data Entry Professional Relationship & Rapport
builder
Interpersonal and problem solving skills. Quick thinker and
decision maker
Education
Calhoun Community College
Huntsville, AL
Aug 2009-Present
Courses Taken:
College Level Math Computer Science I &II
Accounting 101 Anatomy & Physiology I & II
Psychology I & II Sociology 101
English 101 Public Speaking 101
West Morgan HS - Trinity, AL
Diploma, May 2008
Professional Experience
Customer Account Executive
Comcast - Huntsville, AL
January 2011 to Present
1. Assist customers with accounts doing so in a tactful and respectable
manner
2. Perform data entry procedures while handling multiple databases
3. Enter in work orders to computer systems resulting in troubleshooting
and resolving customer issues
Customer Service Representative
DirecTV - Huntsville, AL
November 2008 to September 2010
1. Answered inbound calls in support of customer needs. Conveyed in
reassuring manner step-by-step instructions to resolve application
issues.
2. Documented pertinent information necessary for customer accounts
3. Resolved customer issues specifically technical and system concerns
4. Assist customers with any questions or concerns he/she may have had
with their services whether technical or billing.
1. Worked with customers that were requesting to cancel their services
due to various reasons. Deescalated situations to eventual solutions
that would retain them as customers.
Sales Associate, Sales Lead, Customer Service
Shoe Carnival - Decatur, AL
November 2006 to October 2008
1. Assisted the customers with purchases by checking them out
2. Operated registers independently
3. Browsed the floor and assisted those that needed help with any items
or making a decision about an item.
4. Inventoried merchandise to replenish shelves and displays to insure
appropriate stocking levels for each day
Cashier
Kentucky Fried Chicken - Decatur, AL
November 2005 to January 2006
1. Checked out customers and distribute orders
2. Prepared contents and bag up each order given by the customer.
3. Operated Cash registers
4. Assisted in overall aesthetics of the restaurant
References Available Upon Request
Contact this candidate