Customer Service Sales

Annjodi P Stewart-Lewis

** **** ***** **., ** 770-***-**** (H), 845-***-**** ****************@***.***

Lawrenceville, GA 30046

Performance Profile • As a Customer Service Representative I will develop and

maintain customer relations while minimizing delinquent debt

through collections activities both by telephone and in person

relations. A highly responsible and dedicated Customer Service

Representative/Office Professional with over 15 years of experience

in heavy volume and fast paced environments. Cooperative team

player who enjoys working with people.

•

Experience •

8/2012- Amerisave Mortgage Corporation Atlanta, GA

Pre-Closer/Closing Assistant

• Responsibilities are preparing the closing documents for the Closing

Department.

• Verification of Employment and making sure it is within 10 days of

closing on Wholesale and Retail loans

• Checking Home Owners Insurance (HOI), for loss payee is correct and

there is enough insurance coverage on the subject property. Also to

ensure the insurance falls within company guidelines.

• Check Appraisal report to make sure the address is correct and the

estimate cost to re-build, is within guidelines of the Home Owners

Insurance.

• Check for active properties on the Mortgage Electronic Registration

System (MERS) and alert the processor/underwriter for none listed

property on the 1003.

8/2007–10/2009 Gwinnett County Water Resources Lawrenceville,

GA

Customer Service Associate II

• Provide advance customer service skills regarding departmental issues,

which includes processing or completing work orders, processing

applications and investigating complaints.

• Manage all checks and credit card transactions

• Review and research accounts, which includes accessing GIS or

property tax records to notify customers of outstanding issues or

balances.

• Trouble shooting accounts.

• Perform clerical functions such as typing, answering phones, filing,

copying and faxing.

10/2006-12/2008 Sears Holdings Lithonia, GA

Sales Consultant

• Direct Sales preparation of special orders.

• Inventory evaluation, stock replenishment, vendor and customer

contacts, preparation of deposits and daily cash receipts.

• Net sales report.

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Annjodi P Stewart-Lewis

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12/2006-4/2007 H&R Block Conyers, GA

Tax Associate

• Tax return preparation.

• Ensuring compliance with company record keeping procedures

•

•

8/1992-4/2006 Spring Valley Community Develop. Spring Valley, NY

Administrative Assistant

• Direct support of the Executive Director.

• Ensuring streamlined in support of daily operation, including, but not

limited to internal & external communications.

• Prepare leasing agreements.

• Answer prospective residents’ questions including pricing and showing

apartment communities.

• Office supply inventory management and ordering.

• Monthly board meeting minutes

• Comptroller’s monthly reports, accounts receivables, payables and bank

deposits.

• Taking complaints and writing delinquency letters.

9/1999–8/2001 Mercy College Dobbs Ferry, NY

Education

• B.S., Criminal Justice

•

• 1/2004-12/2004 Rockland Community College Suffern,

NY

• A.S., Paralegal Studies – ABA Approved

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Systems:

Relevant Experience

& Skills

• Microsoft office 2010, Excel, PowerPoint, Access and Outlook, SAP,

Netscape Navigator, Internet Explorer, Windows 8 & 55 wpm

• Certified Notary Public

1/2004-4/2006 Community Development Advisory Council

Community Service/

Volunteer

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Annjodi P Stewart-Lewis

Reference upon Request

3

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