Stephania Pardo
Dr 305-***-****
Apt X1 E-mail:
Lauderhill Stephpardo90@gma
FL 33319 il.com
Objective - Experienced customer service representative looking for job to
utilize my skills.
Work Experience
January-October 2011 Urgent Care of Broward Dr.Leonard
Agostino Plantation, FL
Front Desk Help
. Accepted assignments with an open, cooperative, and
positive attitude
. Providing quality assistance in finding every potential way
to help clients
. Extremely productive in a high volume, high stress,
environment
. Strike a positive and cooperative tone with both customers
and coworkers
. Responded to customer inquiries and requests and resolved
issues efficiently and professionally.
2010-2011 Modern Ad Media Deerfield Beach, FL
Call Representative Agent
. Follow-up on customer inquires not immediately
resolved
. Identify, research, and resolve customer issues using
the computer system
. Provide on-the-job training for new employees
. Maintain excellent customer relationships and ensure
good customer experience.
2008-2010 Marketlinx Coral Springs, FL
Supervisor
. Providing quality
assistance in finding
schools for potential
students
. Managed multiple
priorities and maintained
effective results in a
quota driven workplace.
. Utilized multiple call
center support
applications to
efficiently assist
customers and agents.
2010-2012
Customer Service Tms Health Boca Raton, FL
. Listen and respond to customers' needs and concerns.
. Provide information about services.
. Review or make changes to customers account.
. Research answers or solutions as needed.
Education- In pursuit of degree in Bachelor in biology.
Computer Skills- MS Word, Excel, PowerPoint, Outlook
2012-2014
Third Party Administrator Univita Miramar, FL
. Manage customer service lines by:
1. Answering 90+ inbound calls daily and documenting data entry of
all calls,
2. Recording all correspondences in their proper proprietary
software systems,
3. Following-up on calls, voicemails, written correspondence and
any other service requests.
. Manage in-bound calls for patients who need oxygen refills or other
relevant equipment and requests.
. Submit manual orders as requested.
. Troubleshoot medical equipment as needed.
. Assist the Intake department for order processing.
. Work with internal and external customers investigating and resolving
problems as necessary.
. Respond to customer questions concerning a variety of Univita products
and services and assist with difficult callers when necessary.
References available upon request.