Customer Service Quality
Resume:
Jamie R. Richey
Mt. Juliet, TN **122
Cell: 812-***-****
*****.******@**********.***
Objective
To obtain a position that is conducive to a long-term career with a progressive company that will utilize my skills to
contribute to its future profitability and success; a company that has honest work ethics and appreciates self-motivated,
efficient, organized employees. Looking to obtain a professional level position in order to become part of a "world class"
team where my knowledge, abilities and motivation enable me to make a measurable contribution toward the success of
that team.
Professional Summary
A resourceful, results-oriented professional with management skills; a proactive professional with a record of identifying
challenges and aggressively initiating solutions. Over 12 years of progressive experience with leading manufacturing
processes and customer service to improve the overall success of my company and customer satisfaction. A hands-on
professional who promotes and supports a performance based, continuous improvement working environment.
Professional Experience:
Pepsi Beverages Co. (Jan 2013 to present) Nashville, Tennessee
Supply Chain Quality Control Manager
• Manage overall quality for 60 employees with 12 hourly and 2 salary direct reports in a nonunion
environment.
• Successfully managing a concentrate budget of $3 million dollars weekly.
• Successfully maintain and passed audits sessions (AIB, FS22K, PCNA, Safety & Environmental, FDA,
Agriculture).
• Successfully accomplished 100% quality trade scores for both PepsiCo. And Dr. Pepper.
• Successfully manage a material and supply budget of 25K per period.
• Successfully implementing and completing LSS projects with a projected cost savings of $100k annually.
Pepsi Americas, Inc. (2006-2013) Austin, Indiana
Laboratory/Quality Supervisor (2009-January 2013)
• Manage overall quality for 162 employees with 18 direct hourly nonunion reports.
• Successfully managing a concentrate budget of $7 million dollars weekly.
• Successfully maintain and passed 9 audits sessions (Army, AIB, YUM, FS22K, PCNA, Safety &
• Environmental, FDA, Agriculture).
• Successfully accomplished 100% quality trade scores and obtain PepsiCo. Quality award.
• Successfully manage a material and supply budget of 50K per period.
Inventory Supervisor (2006-2008)
• Manage 9 direct reports.
• Investigate production discrepancies and shipping errors
• Successfully managed and reduced a budgeted loss of 90k per period to 4k per period in full good loss.
• Maintain inventory database and audit inventory transactions daily.
Kasle Metal Processing, LLC. (2005 – 2006) Jeffersonville, Indiana
Material Control Coordinator
• Provide customer support to Tier 2 automotive steel suppliers including – AK Steel, Mittal Steel
• Maintain inventory database and audit inventory transactions daily.
• Established long-term objectives to actively manage resources.
• Monitor optimum inventory levels as lean as possible.
• Train employees and supervisors on the steel defects and inventory/EDI transactions.
• Disposition material with steel mills weekly.
• Manage coil and lift inventory.
• Participated in TS9000 certification activities.
Jay Packaging Group, Inc. (2000 – 2005) Scottsburg, Indiana
Customer Service Representative, Material Control, Quality Technician, Purchasing
• Successfully maintained and audited raw material inventory with a goal of 100% accuracy.
• Maintain and monitor optimum inventory levels as lean as possible.
• Inspect and audit hourly production and paperwork.
• ISO 9001:2000 Lead Auditor and Documentation writer.
• Work closely with customers (Maybelline/L’Oreal USA, Pfizer, EMI Records, 3M, Philips Lighting,
• Philips Automotive, and Sunbeam) to meet their production and quality needs.
• Entered orders and provided customers with all necessary paperwork needed, quotes, etc;
• All office procedures and functions (multi-line switchboard, email, copy, fax etc.).
• Traveled to customer facilities to train on their specific quality procedures and requirements.
• Coordinate production, deliveries & shipments to maximize production and customer needs.
• Worked with customer forecast to obtain customer inventory levels.
• Prepared facility and successfully obtained certification for ISO 9001:2000.
• Prepared facility and renewed certification for AIB yearly.
Training/Certification:
• ISO 9001:2000 Lead Internal Auditor training and certification
• ISO 9001:2000 Documentation Writer training and certification
• MSSC Certification – Certified Production Technician
• FSSC Certification
• HACCP Certification
• Internal Auditor Certification
• Food Defense Coordinator AIB Certification
• Lean Six Sigma Kaizen Leader Training (August 2013)
• Quality Leadership Certification obtained 2013
Education:
Western Governor’s University (WGU)
Bachelor of Science Degree.
Major: Business Management
Currently Attending (Scheduled to complete 2015)
Ivy Tech State College
Associates of Applied Science Degree.
Major: Computer Information Systems
Minor: PC Support and Administration.
Graduated May 2004
Austin High School
Diploma graduated May 1995
Prosser School of Technology
Major: Computer Programming
Minor: Data Entry Specialist
Diploma graduated May 1995
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