Customer Service Manager

assume responsibility and remain flexible while maintaining a "make it

happen" attitude.

PROFESSIONAL EXPERIENCE

SEMPERMED USA., INC. - Rancho Cucamonga, CA

*/**** - */****

Warehouse Manager, responsible for successfully supervising up to five

personnel with a hands-on management approach, providing thorough

instruction and feedback. Coordinated the successful delivery of inbound

and outbound shipments of product with existing warehouse personnel or by

utilizing temporary help to get the job done. Received orders from

corporate office, wrote them up for picking and checked orders for accuracy

prior to outbound shipments. Verified required inbound/outbound paperwork

with drivers. Organized warehouse to make room for inbound inventory

shipments and performed bi-weekly inventory control inspections as well as

bi-annual corporate inventory control. Utilized excellent customer service

skills to review customer complaints and devise effective solutions.

Salary- 51,000

STROK INDUTRIES - Long Beach, CA

5/1990 - 6/1996

Warehouse Supervisor, responsible for the supervision of up to five

personnel and the management of daily warehouse operations. Checked all

inbound and outbound shipments for accuracy, picked and staged orders,

stocked orders, performed inventory control and inspected warehouse to

ensure there was a sufficient and orderly use of space. Utilized excellent

interpersonal skills to communicate with both internal and external

customers providing problem solving and alleviating concerns.

Salary- 37,000

RAMAPO VALLEY POOLS - Oakland, NY 7/1987 -

2/1990

Warehouse Supervisor, responsible for warehouse supervision for this pool

supply and equipment company. Supervised the inbound and outbound

shipments, warehouse organization, order processing and customer service.

Salary- 29,000

SYBRON CHEMICALS, Inc. - Clifton, NJ

8/1983 - 5/1987

Warehouse Assistant, responsible for loading and unloading inventory,

picking orders and stocking shelves. Drove forklift to stock shelves and

load trucks, working with 55 gallon drums of chemicals.

Salary- 19,000

Laura Santos- 310-***-****

Rand Mcnally- 909-***-****

Dean Jones -760-***-****

Phillip Gerlach ( Sempermed Supply Chain Manager ) ********@***.***

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