Andrea E. Eastman

**** *. ****** **.

New Ulm, MN 56073

507-***-**** Cell

acdreh@r.postjobfree.com

PROFILE

*Typing skills at least 60 wpm with accuracy.

*Computer Skills including Internet, e-mail, e-mail attachments, downloading and uploading files.

*Experience with both Mac and PC, Internet Explorer, research via the net, MS Word, Excel, Outlook,

Acrobat Reader, photo shops, media player, etc.

*Ability for projects stay on schedule and to manage multiple projects simultaneously.

*Ability to work independently with minimal supervision.

*Excellent verbal and written communication skills.

* Computer running Windows 7 and a stable internet connection-DSL.

*Writer, researcher, editor for papers and other such works, avid reader.

*Business, office, program development and business ownership.

*Extensive experience in interpersonal and business communications as well as office experience.

WORK HISTORY

Verizon Wireless Corp ? Customer Care Representative

Nov 2009 to December 2013

2000 Technology Drive

Mankato, MN 56001

This customer rep position uses a great deal of my teaching skills for people skills and management, learning and

achieving escalated phone calls to help the customers who are upset and maybe even irate but also to work through

issues and achieve the goals of the call. There are a lot of writing skills, math skills, social opportunities and

leadership opportunities in this position.

Mystic Lake Casino ? Slots Department - Administrative Assistant

August 2007 to October 2009

Prior Lake, MN

Norm-Supervisor for Slots Administrative.

Admin job after this which was extremely detailed and had around 88 different duties that were included. I would

have stayed with this one but they had to make a budget cut when sales dropped so my job was eliminated.

Young America Corporation ? Data Entry Typist

August 2006 to December 2007

Young America, MN

Help Desk

Enter information from consumers who are entering their rebate information. Data entry always needed to be done

with 98% accuracy. Speed was at 70 wpm?s.

Home Depot - Special Services and At Home Services Store Representative

June 2003 to December 2004

Home Depot, Mankato, MN, Phone: 507-***-****

Jeff Simonson, Assistant Store Manager

Full-time Position

Special positions and services for Home Depot.

*Special Services ? special orders, customer service, computer center, call center, etc.

*At Home Services ? started, ran and made this program a success, in-store AHS

*Ads ? Did all the ads for the store, in-store and made signs for houses under construction using HD products

*Trainer ? in-store associates, new hire, orientation, program development *Misc Office Work ? special papers,

contracts, spreadsheets, etc.

Zuhlsdorf Building and Roofing ? Administrative Assistant

August 1997 to May of 2003 (business dissolved and no longer exists)

Job involved all office projects, data work, financial work and marketing.

EDUCATION

Bachelor of Science

Minnesota State University, Mankato, MN

Jan 1995 - May 2001

English, teaching and writing with a minor in speech communications and human relations.

GPA: 3.0/4.0.

Associate's Degree

Rasmussen College, Mankato, MN

Sep 1986 - Aug 1987

Management and Supervision.

GPA: 3.0/4.0.

SKILLS and LICENSES

? Minnesota Teaching License since 2001

? Teaching experience in English, math, communications and speech from k-college age

? Music performance and leader

? Performing arts and theater

? Creative writing-over 20 years experience

? Research and research writing-three years with master?s program

REFERENCES

Joan Merz ? personal reference

2019 4th Ave. N. #316

Sauk Rapids, MN 56379

320-***-****

acdreh@r.postjobfree.com

Angela Murphy ? former supervisor

Verizon Wireless Corp

2000 Technology Drive

Mankato, MN 56001

507-***-**** work phone

acdreh@r.postjobfree.com

Tiffany Wood - Associate Director

Verizon Wireless Corp

2000 Technology Drive

Mankato, MN 56001

acdreh@r.postjobfree.com

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