Dishtv Pvt Ltd-Customer Care Executive

Gaurav Sharma

Mobile: 096********

E-Mail: ******.*******@*****.***

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~ Career History ~

Total Work Experience 2 years

EMPLOYMENT PROFILE

- Vertex Pvt ltd - May 2012 to May 2013

- Dishtv Pvt ltd - June 2013 to March 2014

Customer Care Executive from may 2012 to may 2013

Process: Vodafone- Telecom.

. Working as a Customer Care Executive in Vodafone collection process, to

handle collection calls of Vodafone customers (postpaid).

. Make calls to defaulter customers and apply penalty as per guidelines of

TRAI.

. Resolve the issues of customers regarding the bill disputes, VAS etc...

The Attainments:

. Awarded by Vodafone for giving excellent performance in terms of

productivity & quality.

. Got Rewarded with Reward and Recognition awards 3 times for excellent

performance from Vertex.

. Overall quality score was more than 90%.

Customer Care Executive from June 2013 to March 2014

Process: Dish Tv:Inbound.

. Working as a Business Associate in Dish Tv inbound process, to handle

technical calls of Dishtv customers.

. Resolve the issues of customers regarding the channels,new connection

etc.

PROFESSIONAL QUALIFICATION

BCA from IIMT, Meerut (CCS University, Meerut)

Educational Qualification

Higher Secondary School Certification (HSSC)

Translam Academy International, Meerut (U.P)

Year of Passing : 2004

Percentage : 60 %

Secondary School Certification (SSC)

Translam Academy International, Meerut (U.P)

Year of Passing : 2002

Percentage : 50.00 %

Computer Qualification

Basic Knowledge of excel...

PERSONAL DETAILS

Father's Name : Mr. Mahesh Sharma

Date of Birth : 04-04-1986

Marital Status : Single

Language Known : English, Hindi

I hereby declare that all the information furnished is true to the

best of my knowledge.

Date :

Place : (Gaurav Sharma)

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