Customer Service Sales

-*HR Department

Dear Human Resource Manager,

I am seeking employment as a Customer Service Representative and

would like to be in consideration for the position.

I acquire ten plus years experience in retail operations as a team leader in

inventory management, as merchandiser, and as information specialist. A

prime candidate for a position.

I look forward to your reply. Contact telephone number 470-***-**** or

email *********@***.*** for future communication.

Sincerely,

Latondra S. Wilson

Latondra S. Wilson

1804 Club Parkway Norcross, GA 30093

Home: 470-***-**** Email: *********@***.***

Education

Kean College, Union, NJ - Marketing

Career Experience

Lead Customer Service Photo Specialist 2002 - Present

Walgreen Company

4235 Lawrenceville Hwy

Lilburn, GA

Duties/Accomplishments

Serves as Photo Lab Specialist for this location. Responsibilities includes development of both

hard copy images and electronic copies. Certified in providing images utilizing dry lab photo

equipment which must be maintained within strict guidelines to ensure policy and procedure

meets the national quality standards.

Highlights

Completed and exceeded the monthly wet and dry lab output for five consecutive years

Met and maintained the company’s annual quality equipment guidelines

Sales Associate Team Lead 1996 - 2002

Radio Shack

Morris Turnpike

Short Hills, NJ

Duties/Accomplishments

Served as team lead for all store operations to include store opening and closing. Also

responsible for daily depository transactions; Point of Sales system sales transactions; inventory

management; and provide in customer service.

Highlights

Team Lead for all store operations and as a Customer Service Associate.

Repair Service Clerk/Directory Assistance/Communications/Operator

Bell Atlantic

114 Paterson St 1986 - 1996

Paterson, NJ

Duties/Accomplishments

Repair Service Clerk responsibility is to generate service orders for telephone and network

communication equipment for repair through the central office and for outside dispatch.

Responsibility also includes preventative maintenance through the Centralized Analysis Bureau

to ensure uninterrupted telecommunication service.

Directory Assistance Operator responsibility is to provide business and residential telephone

listings utilizing a computer database.

Highlights

Performed as team lead in the Central Analysis Bureau as well as attended group meetings as the

group secretary to take the minutes for the department.

Professional Profile

Customer Service Microsoft Software Applications

Data Entry Staff Development

Team Leader Research Analysis

Call Center Telecommunications

Professional Accomplishments

Team Lead responsibility includes staff development, inventory management, and to order

supplies for the department. Revenue has increased in suggestive sell merchandise and as a

result of the photo departments recognition for excellence in maintenance.

As a customer service representative assignment is to assist customers with inquiry regarding

store merchandise as well as perform in sales transactions, maintain floor inventory, and to

complete resets as a visual merchandiser.

References

Available upon request

Contact this candidate