Customer Service High School

**** *. ********* *** *** #*** Santa Ana,CA

LAURA T. SERNA

Education

**** - **** ***** *. **** High School

Garden Grove, CA

High School Diploma

**** ******** ************

Program Garden Grove, CA

General Office Clerk Certificate

Professional experience

Correctional Managed Care Medical Corporation

08/2013-present Administrative

Assistant/HR coordinator

Schedule & coordinate meetings for COO & Board of

Directors

Maintain & order company supplies

Process payroll

Greet clients and visitors

Maintain employee files

Prepare written requests to routine inquires

Maintain office vendor files

Maintain physician credentials

Responsible for assisting employees with health

insurance coverage, vacation/sick time

Place recruitment ads for open positions

Schedule interviews

Prepare offer letters

Assist COO in day to day activities including

reports and projects

Kaiser Permanente

Fontana, CA

02/2012-11/2013 Appointment Clerk

02/2008-2/2012 Admitting Clerk

Interview patients upon admission (office &

bedside)

Pre-register labor & delivery or surgery patients

Collect co-pays/deposits

Verify coverage

Interview non-members

Screen patients for financial assistance

Obtain signatures for required hospital forms

either by paper or with e-signature

Verify patients identity, place ID bracelets on

patient

Check in surgery patients

Assign patients to rounding doctor teams or to

specialty service

Verify doctors orders to properly admit patient

Run & distribute reports to appropriate parties

Identify any infections or special needs that

patients may have

Information desk

Cashier

Schedule appointments for all departments

Outreach calls

Appointment clerk/call center

Community Care Health Centers

Huntington Beach,CA

07/2006-03/2007 Eligibility Clerk

Verify & issue FPACT & temporary medi-cal

Schedule appointments

Work closely with doctors to help refer patients in

need to local community resource centers

Front desk check in

Verify medication covered by state programs

Cashier (collect amount due for low income patients

according to their income)

Triad Financial Corporation

Huntington Beach, CA

02/2004- 12/2005 Welcome Call Agent

Customer Service for inbound/outbound call center

Maintain & update customer accounts

Educate customers on new loans & Triad policies

Process payments

Research & resolve customer complaints

Identification of fraudulent accounts

Bristol Park Medical Group Fountain Valley, CA

03/2001-12/2003 Team Lead

03/1999-03/2001 Front Office Assistant

PBX

Insurance Verification

Records

Check In/Out

Scheduling Appointments

Patient registration

Urgent care reception

Clinic reception

Cashier

Information Desk

Complaint resolution

Relieve staff for breaks and lunches

Assist supervisor with staff schedules

Objective

To seek a position where I can utilize my skills

and abilities, within an organization that has

potential for future advancement.

Skills

Bilingual, Team Lead Experience

References Available Upon Request

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