Customer Service Representative

Jessica Munoz

**** *********

San Antonio, TX. **218

Home Phone 210-***-****

E-mail: ************@*****.***

Objective: To provide excellent customer service and to develop my self in

any career field. Would love to work in a great environment where I can

show the experience I have accumulated through out the years. I also want

to keep accruing knowledge to further my career options.

Education:

San Antonio College 2003-2010 (Associates in Teaching)

Texas A&M San Antonio 2011- present

Roosevelt High School

1999-2002

Graduated Diploma

Work History:

Nationwide Insurance Customer service representative: (Feb 2013-March 2014)

Responsible for taking payment from customers, reviewing auto and

homeowners insurance policies. Responsible for making changes on coverage,

and adding coverage Add vehicles or remove vehicles, responsible for any

billing questions and also for reviewing policies to search for discount,

Deal with any customer complaint deescalate calls. Issue proof of

insurance. Assisted both English and Spanish calls.

International Bank of Commerce Teller Supervisor (Nov. 2004-Dec.2012)

Responsible for all tellers, ensure that they are treating all customers

with a great attitude and professionalism. Responsible for Customer

Service, customer complaints, answering phones, transferring calls taking

messages, employee development, cashing checks, making deposits, conduct

weekly meetings. Responsible for researching teller outages, schedules,

employee time cards, counseling, coaching's. Responsible for balancing the

bank's vault also buying and selling money from Garda. Dealing with all

branch promotions, strategies and ideas to meet and excel monthly referral

goals for my self and all tellers. Making sure all bank policies and

procedures are followed.

The Shops at La Cantera customer service representative 09/15/2005-

05/27/2007

Responsible for dealing with all customer complaints or comments, selling

gift certificates for the shopping center, assisting shoppers with

directions

H.E.B cashier/ customer service rep. 08/12/2002- 09/10/2004

Responsible for assisting the customer check out of store in a fast and

friendly manner. Deal with customer complaints, returns, bill paying, and

western union, selling money orders helping the book keeper audit cashier

boxes and preparing new ones.

Additional Information: I am Independent, Smart, Friendly, professional

outgoing and self-motivated. I am a fast learner, speak and write fluent

English and Spanish. Work well in a team and love a challenge and to learn

new tasks. Have knowledge in Microsoft office.

Reference upon request

Contact this candidate