Customer Service Management

Indica Greenidge

**** ** *** ****** - *******, FL 33063

************@*****.*** - 954-***-****

Organized, prompt, reliable, detail oriented, fast learning and dedicated individual with extensive experience

in the hospitality, administration, entertainment and customer service industries seeking a challenging position

in order to contribute to the success of a company.

WORK EXPERIENCE

Promotion Specialist

Caribbean Cruise Line - Fort Lauderdale, FL - April 2014 to Present

Deliver excellent customer service with a smile, a positive attitude, and ensuring a resolution.

Promote Caribbean Cruise line new promotion, by getting customer to register for a Bahamas cruise.

Technical Support Advisor/Customer Service Representative- APPLE Account

Teleperformance - North Lauderdale, FL - June 2012 to April 2013

Troubleshoot customer issue.

Provide excellent customer service skills

Maintain great CSTAT.

Delivering excellent customer service to customers with a smile, with a positive attitude and ensuring a

resolution.

Medical Laboratory Technician-Intern Student

Gov. Juan F. Luis Hospital and Medical Center - December 2009 to April 2010

Assisted in examination and treatment of patients. Measured vital signs such as pulse rate, temperature, blood

pressure, weight and height. Maintained inventory of medical supplies and materials. Scheduled appointments

EDUCATION

High School Diploma

Continental Academy

2008

Associate of Science in Medical Assisting

Keiser University

SKILLS

Microsoft Excel, PowerPoint, Word Outlook, Technical Specialist, Phelobotomist, Customer Service

Representative,Can type 45 wpm

AWARDS

Named among the 25 of 200 employees from start to finish at Apple Tech Support

April 2013

Also employee of the Month for March.

CERTIFICATIONS

Healthcare Provider CPR

April 2014 to April 2016

First Aid

April 2014 to April 2016

Blood Borne Pathogens

April 2014 to April 2016

ADDITIONAL INFORMATION

*Dedicated to meeting company deadlines and objectives.

*Exceptional interpersonal, customer service and organizational skills.

*Self-Motivated and goal oriented and an excellent team player.

*Motivated self-starter with an aptitude for learning new tasks quickly.

*Adept at handling multiple responsibilities.

Self-starter with proven leadership ability.

Strong leadership skills and the ability to manage and motivate staff.

Highly reliable, loyal self-starter; hard-working, goal-oriented team player.

Skilled at maintaining a balanced, objective viewpoint during problem mediation and resolution while

successfully upholding the company’s objectives.

PROBLEM SOLVING STRENGTHS

Hard-working, reliable, and punctual.

Well organized with excellent work habits.

Creative problem solver and effective negotiator.

Resourceful, efficient, well-organized, and flexible.

Quick learner; able to grasp new concepts quickly.

Proven ability to collaborate effectively with clients.

React quickly remain calm and decisive during crises.

Task-oriented and precise with high performance standards.

Successful meeting fluctuating and tight deadlines with ease.

Detail oriented, with proven ability to identify, analyze, and solve problems.

Strong problem solving, organizational, and time management capabilities.

Hands-on problem solver who takes pride in developing practical

solutions.

Strong troubleshooter, able to identify problems, diagnose causes, and

determine corrective actions.

Strategic thinker and planner able to quickly grasp needs and concerns in

vastly distinct areas of responsibility.

COMMUNICATION STRENGTHS

Functions effectively as a team developer.

Flexible/adapts to changing business environments.

Excellent interpersonal and customer relations skills.

Demonstrated ability to work successfully with diverse populations.

Ability to understand, relate to, and communicate in diverse cultures.

Comfortable consulting with clients to determine their needs and priorities.

Proven ability to communicate technical data and theory to non-technical people.

Exceptional communication and interpersonal skills; easily develop rapport with peers.

Strong communication skills, including the ability to effectively interface with all levels of staff and clientele.

Excellent verbal and written communication; documenting results and informing others of conclusion and

outcome.

MANAGEMENT STRENGTHS

Highly resourceful and organized.

Team-focused management philosophy.

Managed quality issues and related tasks effectively.

Outstanding management, analysis, and interpersonal skills.

Team-member perspective; builds strong supportive relationships.

Highly effective at motivating and managing employees and clients.

Highly motivated and enthusiastic; able to manage multiple projects simultaneously.

Adept at balancing effective business management with human service, values, and ethics.

Contact this candidate