Manager Customer Service

Adrienne Sadegi

*** ******* **** ******** *****, OHIO 44067

********@*****.*** ~Cell 216-***-****

Qualifications Profile

Manager + Recruiting + Training

Uniquely experienced professional with extensive background in the area of

Retail Store Management and Recruiting. Skilled manager and leader,

managing all aspects of the day-to-day store operations including the

recruitment and training of new employees to ensure profit maximization

through employee coordination and motivation as well as the handling of

customer inquiries and complaints.

Resourceful and motivated, with exceptional work ethic and professionalism.

Excellent communication and interpersonal skills coupled with superior

organizational and multi-tasking abilities. Self-motivated with the

adaptability to perform as an integral team member or leader.

Core Competencies

Recruiting Strategic Planning

Employee Staffing and Training Inventory Management

Customer Focus Sales and Revenue Management

Problem Solving Community Relations

Career Experience

best buy, MAYFIELD heights and macedonia, ohio 2004 - 2014

Assistant Store Manager

Responsible for all day-to day areas of operation in the store including

Geek Squad, customer service, sales support, asset protection, cashiers and

multichannel sales associates. Ensured that the activities of all

departments were synchronized towards the growth and profitability of the

store. This included the hiring and training of employees, handling of

customer questions and complaints, tracking of sales and revenue, tracking

inventory and the development of quality advertising and marketing to

enhance sales and promotions.

Key projects and activities:

. Received the prestigious Achievers Club award for exceeding sales

goals above company projection, for two consecutive years.

. Responsible for maintaining a high level of phone sales by promoting

various products, services and protection plans.

. Achieved all hiring goals from seasonal PT 30-50 per store annually to

FT needs from regular to supervisor level. Trained all new associates

on culture, policies and procedures.

. Developed a loyal customer base to effective problem-solving that

exceeded customer satisfaction.

. Ensured employee satisfaction by providing ongoing training and a

positive motivating environment that allowed in them to be successful.

. Developed a community relations program that included adopting

veterans and their families for Thanksgiving, adopting and families in

need for Christmas, participated in local high schools after prom

events and worked with the Make-A-Wish foundation.

best buy, chapel hill cuyahoga falls, OHIO 2001- 2004

Operations Manager

Responsible for all aspects of customer service and human resources for the

entire employee life cycle including community relations, recruitment,

hiring, training, and coaching. Performs full lifecycle external

recruiting, including the development of job sourcing strategies and

advertising, screening of candidates, interviewing, extending offers, and

negotiating compensation.

Key projects and activities:

. Facilitated a Specialty Coach program with corporate human resources

to train and coach newly promoted managers in all aspects of store

operations.

. Supported 16 stores as a Specialty Coach subject matter expert.

. Nominated as the Ohio Network leader to teach and coach women how to

improve their leadership skills by networking both internally with the

company as well as externally in the community.

. Served as the district liaison for community outreach, assisting and

motivating stores to become involved in volunteering in the community

to impact an increased store brand and recognition.

best buy, cleveland, ohio 1999-2001

Regional Recruiter

Aligned with district managers in Indiana, Kentucky, Ohio, and Pennsylvania

to establish recruiting requirements and utilize knowledge of multiple

recruiting sources to effectively source candidates including cold calling,

career fairs, networking events, social media, job boards, referrals, and

internal candidates.

Key projects and activities:

. Designed and implemented a standardized set of questions for candidate

interviews that promoted consistency throughout the regions of the

company.

. Developed a standard set of sourcing techniques for all possible

positions within the company.

. Assisted the regional human resource manager in the development of

training materials and methods for helping General Store Managers in

their efforts to recruit and higher candidates with the proper

attitude and skills with their retail store.

zany brainy, MONTROSE, ohio 1996 - 1999

General Manager

Developed and built a customer base for a new in market Children's

Educational Multimedia Superstore serving infants through the age of 13

with educational materials.

Key projects and activities:

. Recruited and trained all staff with focused on the educational needs

of children and parents.

. Managed one of the company's new concept stores which featured books,

educational products and craft presentations.

. Established a Grass Roots effort in the community for outreach both

for sales development and to show community support

. Launched a successful startup store that improved in sales each year

and established a school partnership program.

software etc.,San Jose, ca and cleveland, ohio 1990 - 1996

District Manager

Managed a three state district with 13 stores in the industry of computer

software, books and video games. Recruited, hired and trained new

managers and staff in new market stores throughout Michigan and Ohio.

Responsible for developing national meetings for launching new items in

establishing relationships with overseas customers in order to improve

store sales during a stagnant market.

Education and Credentials

Bachelor of Science, International Economics ~ Kent State University, Kent,

Ohio

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