Customer Service Manager

Reuben R. Gordon

**** *. ***** ****** . ***** Lauderdale, FL 33068

***.********@*****.*** . 954-***-****

Objective

To successfully enhance the quality of your team by using my current

knowledge as well as the information I will gain through my experiences and

training.

Education

Bachelor of Business Administration

December

2008 Major: Accounting

Florida Atlantic University, Boca Raton, FL

GPA: 3.28

Professional Experience

American Express, Plantation, Fl

Jan 2013 - feb 2014

Account Manager

. Analyze credit files to confirm/verify collateral and determine

collection viability.

. Deliver excellent customer service to become the world's most admired

company

. Develop strategic ways each day to minimize losses while increasing

results

. Assist customers to cure debts by negotiating and finding the best

solution

Triple R Farms, Oldharbour, JA

April 2011 - Jan 2013

General Manager

. Recruit, hire, coach and retain an engaged team of property managers

through demonstrating initiative and leading by example.

. Ensure that team members demonstrate sales-focused and customer-

centric behavior when interacting with our customers.

. Respond to customer inquiries in a timely manner and address their

concerns promptly.

. Identify and celebrate operational successes, as well as develop and

implement plans to address future opportunities.

. Manage payroll, expense and repair and maintenance budgets.

. Conduct regular property audits, ensuring properties are safe to meet

all company operational standards.

. Communicate effectively with employees, colleagues and customers.

Bank of America, Ft. Lauderdale, FL

October 2005- April 2011

Customer Assistant Account Manager

. As recognized top performer, assist customers to cure debts by

negotiating and finding the best solution.

. Develop strategic ways each day to minimize losses while increasing

results.

. Deliver excellent customer service to become the world's most admired

company.

. Provide training to new associates and coaching to help ensure quality

customer service.

. Analyze credit files to confirm/verify collateral and determine

collection viability.

T-Mobile U.S.A., Ft. Lauderdale, FL

October 2002- May 2005

Customer Service Representative

. Answer customer service-inbound calls to help assist customers with

their account, payments and billing concerns.

. Survey customers on their overall experience with the company to help

lead a world class company.

. Provide exceptional quality customer service to establish and maintain

existing relationships.

Computer Skills

Microsoft Word, Excel, PowerPoint, Visual Studio.Net

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