Customer Service Administrative Assistant
Resume:
Monique Petty
**** ********** ****** ***** ***** Mountain, Georgia 30088
**************@*****.***
SKILLS SUMMARY
Customer support professional skilled at using personal experience while adhering to company guidelines
to provide a pleasurable customer experience, remaining professional yet friendly, and exercises common
sense for problem resolution.
CORE COMPETENCIES
TECHNOLOGY
• • •
Microsoft Excel Microsoft Lync AS400
• •
Microsoft Word Social Media
• •
Microsoft Outlook Salesforce
CLERICAL/OFFICE
• • •
60 WPM Excellent Word Processing
• organizational skills
8000 KPH
• Data Entry/Word
Processing
REGULATORY
• •
Fair Credit Reporting Act Dodd-Frank Act
• •
Fair Debt Collection Practices Act Card Act of 2010
CALL CENTER
• •
Adjusts to changing guidelines rapidly Utilizes multiple programs
• simultaneously
Concisely relays verbal information
•
• Successfully maintains call control
Clearly details written information
RETAIL/SALES
• • •
Facilitates Efficient multitasking Experienced in
relationships with ability upselling
• •
customers during Effective time Cultivates excellent
brief interactions management skills product knowledge
EMPLOYMENT HISTORY
Business Customer Service Representative – Call Center August 2013 – February 2014
Sprint/Nextel Las Vegas, Nevada
• Updated account information at salespersons request; advising when direct customer contact was
required to be compliant with federal or internal guidelines
• Assisted with data entry projects as needed ensuring that deadlines were met
Monique Petty
4826 Mainstreet Valley Trace Stone Mountain, Georgia 30088
**************@*****.***
Employment History, Continued
Retail Store Cashier February 2013 – July 2013
The Quad – Caesars Entertainment Las Vegas, Nevada
• Initiated conversations to increase brand recognition by suggesting activities and loyalty card
usage during transactions at cash register
Customer Care Coordinator – Credit Card – Call Center May 2012 – February
2013
Capital One Financial Las Vegas, Nevada
• Documented and escalated customer interactions that highlighted bank noncompliance; resulting
in high level management identifying broader sections of affected customers
• Advised of internal procedures which contradicted federal regulations causing updates to
department-wide procedures and reference tools
Financial Services Advisor – Call Center – Credit Card September 2011 – May
2012
J.P. Morgan Chase Columbus, Ohio
• Influential contributor of manager led electronic chats; providing best practices for use of
internal reference databases; causing a 15% decrease in talk metric across team
• Recommended account management options to customers; including smartphone applications as
they were introduced
Appointment Setter – Call Center March 2011 – October 2011
Perceptionist Incorporated Columbus, Ohio
• Represented 30 - 40 small businesses during their nonbusiness hours (primarily); scheduling 400
appointments per month
• Generated leads and updated database during outbound call campaigns
Food & Beverage Cashier June 2007 – January 2011
Ark Restaurants Las Vegas, Nevada
• Used point of sale system to process payments with speed & accuracy inside a fast paced hotel
casino
• Offered information regarding resort, current events, & conventions contributing to tourist
enjoyment
Education
Penn Foster Career School – Administrative Assistant Program - estimated completion December 2014
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