Monique Petty

**** ********** ****** ***** ***** Mountain, Georgia 30088

702-***-****

acdra9@r.postjobfree.com

SKILLS SUMMARY

Customer support professional skilled at using personal experience while adhering to company guidelines

to provide a pleasurable customer experience, remaining professional yet friendly, and exercises common

sense for problem resolution.

CORE COMPETENCIES

TECHNOLOGY

• • •

Microsoft Excel Microsoft Lync AS400

• •

Microsoft Word Social Media

• •

Microsoft Outlook Salesforce

CLERICAL/OFFICE

• • •

60 WPM Excellent Word Processing

• organizational skills

8000 KPH

• Data Entry/Word

Processing

REGULATORY

• •

Fair Credit Reporting Act Dodd-Frank Act

• •

Fair Debt Collection Practices Act Card Act of 2010

CALL CENTER

• •

Adjusts to changing guidelines rapidly Utilizes multiple programs

• simultaneously

Concisely relays verbal information

•

• Successfully maintains call control

Clearly details written information

RETAIL/SALES

• • •

Facilitates Efficient multitasking Experienced in

relationships with ability upselling

• •

customers during Effective time Cultivates excellent

brief interactions management skills product knowledge

EMPLOYMENT HISTORY

Business Customer Service Representative – Call Center August 2013 – February 2014

Sprint/Nextel Las Vegas, Nevada

• Updated account information at salespersons request; advising when direct customer contact was

required to be compliant with federal or internal guidelines

• Assisted with data entry projects as needed ensuring that deadlines were met

Monique Petty

4826 Mainstreet Valley Trace Stone Mountain, Georgia 30088

702-***-****

acdra9@r.postjobfree.com

Employment History, Continued

Retail Store Cashier February 2013 – July 2013

The Quad – Caesars Entertainment Las Vegas, Nevada

• Initiated conversations to increase brand recognition by suggesting activities and loyalty card

usage during transactions at cash register

Customer Care Coordinator – Credit Card – Call Center May 2012 – February

2013

Capital One Financial Las Vegas, Nevada

• Documented and escalated customer interactions that highlighted bank noncompliance; resulting

in high level management identifying broader sections of affected customers

• Advised of internal procedures which contradicted federal regulations causing updates to

department-wide procedures and reference tools

Financial Services Advisor – Call Center – Credit Card September 2011 – May

2012

J.P. Morgan Chase Columbus, Ohio

• Influential contributor of manager led electronic chats; providing best practices for use of

internal reference databases; causing a 15% decrease in talk metric across team

• Recommended account management options to customers; including smartphone applications as

they were introduced

Appointment Setter – Call Center March 2011 – October 2011

Perceptionist Incorporated Columbus, Ohio

• Represented 30 - 40 small businesses during their nonbusiness hours (primarily); scheduling 400

appointments per month

• Generated leads and updated database during outbound call campaigns

Food & Beverage Cashier June 2007 – January 2011

Ark Restaurants Las Vegas, Nevada

• Used point of sale system to process payments with speed & accuracy inside a fast paced hotel

casino

• Offered information regarding resort, current events, & conventions contributing to tourist

enjoyment

Education

Penn Foster Career School – Administrative Assistant Program - estimated completion December 2014

Contact this candidate